🤔 Who we are 

Started in France in 2016, Mytraffic uses the power of reliable, dynamic and tangible traffic data insights (pedestrian/vehicle) in our SaaS platform to help companies take quicker and better decisions. We already serve more than 430 customers in many different sectors (retail, real estate, consulting companies, cities…) all over Europe to help them expand their businesses, analyze or predict performances of investments, understand their customers’ habits, benchmark their results with competition…Mytraffic is a hyper growing scale up (+110%/year) supported by 30 Millions € Series B fundraising round with Axa Venture Partners, Alven and Kernel Investissements in November 2022 to finance its European expansion.

In the middle of a scale-up phase, Mytraffic’s Account Management and Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager Germany (speaking perfectly German and English).

You will work in a team of 9 Customer Success Managers and report to our Head of Account Management and Customer Success. The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

👀To give you more details about your day-to-day at Mytraffic

- Drive customer onboarding and product adoption in the first 3 months

- Build effective success plans capturing customers’ goals and success metrics to achieve their goals

- Collaborate with other departments internally (Products, Sales, or Marketing)

- Be the voice of the customers by collecting feedback and sharing it internally

- Ensure 100% of customer retention

- Launch & manage the use of Mytraffic solution on the client’s side

- Coordinate business reviews with decision-makers

- Monitor customer engagement & proactively engage users 

- Contribute to enhancing our solution by collecting feedback and sharing it internally

- Ensure our clients are fully satisfied 

- Identify expansion opportunities and collaborate with the Account manager to win them 

 📈 What are your key objectives?

- Ensure a perfect and smooth onboarding and adoption of our clients

- Fully run clients’ partnerships

- Ensure a good clients’ experience

🏅About you

- You’re an Expert: you have at least 4 years in a CSM role, in Saas B2B and on a complex solution

- You’re Customer-centric:  You have already managed an important client portfolio with key accounts and a complex sale cycle

- You’re Result-oriented: You have a proven track record focusing on client satisfaction to minimize the churn

- You’re  a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients

- You’re an organizer: you’ve strong presentation & organizational skills you always interact with other teams in order to actively enhance our product

- And of course, you speak German and English perfectly!

🎁 All our benefits 

- A competitive salary because our demand for excellence drives us to recruit the best profiles

- Frequent team building activities because team spirit is at the heart of our values at Mytraffic

- Moka.care subscription because we take care of the mental health of our employees through personalized support.

- Citizen days: 4 days per year dedicated to the charity of your choice, during your working hours, as soon as your trial period is validated.

Our Recruitment Process

- 30 min call with Dorine, our Talent Acquisition Manager : getting to know you, understanding your career plan, and answering your questions

- 45 min business case

- 45 min values fit interview to check the human fit, and help you project yourself with us :)

- 30 min meeting with Clémence, our VP Customer Success