A Telecom & Fintech Project Manager, you will be responsible for following and managing delivery project activities within a list of customers (Mobile Network Operators in LATAM and EMEA).

You will be working within Myriad Connect and will be part of the PM Office team and be based in Dakar/Senegal.

As Project Manager, you will be coordinating Myriad teams and resources to achieve Project deliveries within time, quality and budget and support your customers for any request or requirement they may have.

You will also be expected to bring in and share your expertise in Account lifecycle, providing best satisfaction to your assigned accounts.

In addition, you will take part of on-boarding process of enterprises on our Saas solution, acting as Customer Success Manager.

The role involves some travelling abroad in order to meet with mobile operators and to fully understand their expectations and specific context. You will need a valid passport, being up to date with his vaccinations and free to travel potentially in Africa, Middle East and South America.

KEY RESPONSIBILITIES:

-     Full project life cycle ownership: project delivery which includes full implementation from kick off to deployment for one major or several minor initiatives simultaneously

-     Assisting in dispute, negotiation, arbitration or litigation, as needed

-     Develop and manage all aspects of project and program engagement from planning, procurements, communications, resources, budget, cost control, change, risks and issues

-     Establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

-     Identifying and developing trusted adviser relationship with project and program stakeholders and sponsors

-     Collecting and sharing business trends as well as customer requirements to support business growth

-          Managing all aspects of multiple accounts, with a role pivot in defining strategic objectives for your accounts, and reaching them

-     Ensuring proper reporting to the management: weekly reports, detailed trip reports, and other necessary communication with the team

BUSINESS SKILLS:

-      2 to 5 years of experience

-      Experience in managing Banking/Fintech projects

-      Experience working in a fast-paced environment

PERSONAL SKILLS :

-      English & French must be mastered both spoken and written

-      Excellent Customer Relationship and communication skills

-      Proactively identifies solutions for customers

-      Efficiency, Self-starting

-      Ability to be autonomous and work with a remote team.

-      Comfortable being part of a team and working with several stakeholders to achieve common goals

-      Cross-cultural communication, able to work effectively in an international and multicultural environment

NICE TO HAVE :

-      Knowledge of banking/fintech ecosystem

- PMP

-      Basic knowledge of different protocols: SMPP / SOAP / REST …

-      Technical Background with basic Linux skills

-      Takes on innovation and new approaches and innovative thinking.

MYRIAD WILL PROVIDE YOU WITH:

-         Mentoring to discover a highly innovative environment

-         Understanding of Markets in emerging countries

-         Understanding of on-the-edge technologies

-         Process to deal with demanding customers

-         A stimulating international work environment, with employees and customers in different time zones

-         Close work with all teams within Myriad

-         Travels in fast growing countries

Un test de personnalité Assessfirst

Un interview avec Mihanta - Team Lead

Un interview avec Chantal - DRH

Un interview avec Sofiane - VP PM