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Supply Chain & Customer Service Director

Résumé du poste
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans
Éducation : Bac +5 / Master
Compétences & expertises
Power bi


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Le poste

Descriptif du poste

A pioneer in 100% synthetic lubricants, at the forefront of unconventional techniques and involved at the highest level of motorsports, Motul is one of the world's few specialists in engine and machinery lubrication with a reach in over 150 countries in five continents.

Recognized for our know-how, the quality of our products and the ability to rise to challenges, we have earned us the trust of the most demanding automakers, engine manufacturers and industrialists.

At the heart of this organization are the men and women of Motul Group, who for over 170 years have built the brand we know today. These same employees are building the company of tomorrow, with a thirst for innovation, a deep concern for customer satisfaction and an entrepreneurial spirit as their common denominators.

As a Supply Chain & Customer Service Manager, you will join an international and fast-growing company and you will be part of a team dedicated to being true business partners to the customers and to the Motul Group.

What you will be doing 

You will have a pivotal role leading, directing, managing, and planning the department of Supply Chain and Customer Service teams within the US and Canada. You will be in charge of reviewing all levels of supply chain and customer service to insure alignment with strategic business goals.

Some of the key responsibilities:

Service Excellence

·       Optimize supply chain strategy to ensure customer satisfaction and minimize expenditures and lead times,

·       Negotiate the 3 PL (logistics partner) contract in coordination with the General Manager and HQ, evaluates the performance and follow up and audits all logistics providers, 

·       Manage and optimize the importation strategy and drop ship model,

·       Evaluate opportunities and manage partnerships with CMOs,

·       Develop KPIs for the Department and monitors performance to provide improvement objectives and streamline supplies, internally and externally,

Planning and Forecasting

·       Monitor inventory for optimal accuracy and implement systems for standardized reports,

·       Continuously improve demand forecasting and supply chain planning,

·       Define, improve and update SOPs and ensure adhesion from all stakeholders,

·       Create and manage the annual department budget,

Customer Service

·      Oversee and direct the customer service operations to ensure excellent quality to all stakeholders,

·       Design Operational Excellence KPIs,

·       Establish and monitor SOPs.

What we offer 

·       Salary range : $120K-$150K per year

·       Competitive bonus incentives 

·       100% employee paid health, vision, and dental coverage.

·       401k matching

·       Generous paid time off 

Profil recherché

What you will bring to Motul 

Education & Experience

  • Master’s degree in Supply Chain, Business Management, or related Business field
  • 10 years of experience in sales operation and supply chain with knowledge of demand and inventory management concepts, inventory replenishment and principle of international trade, customs related operations, warehousing and domestics distribution


.       Proficiency in English
·       Team Management : leadership, coaching and training skills 

·       Strategic Planning and Thinking

·       Logistics

·       Supply Chain Planning

·       Data Analysis 

·       Inventory Management 

IT Skills

  • Knowledge of Microsoft Office with expert skills in Excel
  • Knowledge of SAP or another ERP system
  • Business Intelligence : Power BI
  • Project Management : Asana
  • Ability and to learn new software applications


Motul is an Equal Opportunity Employer. Motul  is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. 

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