The IT Manager will be responsible for managing the company's IT infrastructure and
Systems Administrator, overseeing support services, and ensuring seamless operations
across multiple regions (France, Belgium, Luxembourg). In addition to IT responsibilities, the
role will also serve as the Data Privacy Country Representative for the region, liaising with
the UK Data Privacy Team, and being a point of contact for local data privacy matters.
Team:
Working alongside the Systems Administrator.
Responsibilities:
IT Operations
-Manage and guide the Systems Administrator, ensuring all IT-related tasks and
employee requests are handled efficiently.
-Oversee IT support services and troubleshoot employee queries regarding hardware,
software, and network issues.
-Manage the procurement, inventory, and maintenance of all IT equipment, including
PCs, phones, and peripherals across the region.
-Administer IT licences for employees and ensure proper access rights are managed.
-Collaborate with the Systems Administrator to maintain the internal network and
server infrastructure, supporting various European locations.
-Support infrastructures such as switches, VLANs, routing, VOIP, and network
security.
-Implement IT security protocols and ensure compliance with data security
regulations, including GDPR.
-Develop disaster recovery plans and maintain regular system backups.
-Manage vendor relationships and negotiate contracts for IT services, ensuring cost-
effective solutions.
-Oversee the IT budget, including CAPEX and OPEX, and perform cost-benefit
analyses for IT upgrades.
-Plan and execute IT projects, supporting the company's long-term digital objectives
in coordination with the UK and European teams.
-Draft and maintain IT documentation, including onboarding procedures, security
protocols, and system guides for users.
Data Privacy (Under close collaboration with the UK Data Privacy Team)
-Ensure localised data privacy training is delivered annually in France, Belgium, and
Luxembourg, keeping a record of attendees and integrating new UK
policies/procedures.
-Follow up with stores on their data protection practices and provide necessary
documentation and guidance.
...

Knowledge and capabilities or skills:
-Strong knowledge of IT infrastructure management, including hardware, software,
and network systems.
-Experience with Google Workspace, Office 365, Active Directory, and network tools
like Cisco-Meraki and Fortinet FortiGate Firewall.
-Knowledge of backup systems, particularly Veeam Backup, and proficiency in
maintaining comprehensive IT documentation.
-Preferred knowledge of data protection laws (especially GDPR) and experience
handling data privacy-related tasks such as risk assessments, incident reporting, and
regulatory communication.
-Proven experience in leading IT teams across multiple regions and managing global
IT operations.
-Strong problem-solving skills and ability to communicate effectively with both
technical and non-technical stakeholders.
-Fluent in French and English, with the ability to liaise with CNIL and other local
regulatory bodies.