💼 Permanent contract
📍Munich
🏠 On-site or hybrid (2 days of remote work per week)
🌍 Lucca is going global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).

𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐰𝐡𝐚𝐭 𝐰𝐞 𝐝𝐨 𝐚𝐭 𝐋𝐮𝐜𝐜𝐚

Lucca is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐮𝐬.

Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.

With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%.

𝐘𝐨𝐮𝐫 𝐫𝐨𝐥𝐞

• Onboard new customers and lead the roll-out of their Lucca solutions.
• Follow up the customers on their needs over time and respond to new functional requirements, to ensure a happy and growing customer base.
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Germany.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐞 𝐝𝐨𝐢𝐧𝐠?

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 (𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧)

• Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
• Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
• Gather the customer's initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Germany.
• Train the administrators to use our software in total autonomy.
• Ensure the Go-live and the follow-up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.

𝐅𝐨𝐥𝐥𝐨𝐰-𝐮𝐩 𝐨𝐟 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬 (𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭)

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post-implementation check-ups.
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).
• Be proactive in presenting new products that may address a customer's past issues.

𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐥𝐨𝐜𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐒 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐢𝐧 𝐋𝐮𝐜𝐜𝐚

• Participate in numerous cross-functional side projects.
• Adapt our offer and strengthen the market-fit of our solutions for the German market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
• Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
• Follow and participate in some projects from the pre-sales phase, supporting the sales team.
• Demonstrate autonomy and initiative in our agile mode of operation.

𝐒𝐨𝐮𝐧𝐝𝐬 𝐚 𝐛𝐢𝐭 𝐥𝐢𝐤𝐞 𝐲𝐨𝐮, 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐢𝐭?

You’re the right fit if you:
❏ You have prior experience in a project management role (at least 4-5 years).
❏ You have a Tech / SaaS affinity. You have successfully led end-to-end software implementation projects, coordinating internal teams and client stakeholders across all phases.
❏ You don’t need prior HR knowledge, but it would be a plus.
❏ A willingness to be a key player in this adventure, contributing to the German market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ You speak German at a native level and you have a strong command of English.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.

𝐀𝐧𝐝 𝐧𝐨𝐰, 𝐨𝐮𝐫 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 (in German and in English):

𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30')
𝐒𝐭𝐞𝐩 𝟐: Interview with the Country Manager (60')
𝐒𝐭𝐞𝐩 𝟑: Case study + quick chat with team members
𝐒𝐭𝐞𝐩 𝟒: Final Talk (45'): meet more of the team and see what Lucca’s all about

𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐭𝐡𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐚𝐭 𝐋𝐮𝐜𝐜𝐚

💰 𝐃𝐮𝐚𝐥 𝐜𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐯𝐞 𝐛𝐨𝐧𝐮𝐬 𝐬𝐲𝐬𝐭𝐞𝐦.
🚆 𝐃𝐞𝐮𝐭𝐬𝐜𝐡𝐥𝐚𝐧𝐝𝐭𝐢𝐜𝐤𝐞𝐭 – 75% of your subscription covered.
🏋️‍♀️ 𝐖𝐞𝐥𝐥𝐩𝐚𝐬𝐬 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 – discounted access to sports, fitness and activities you actually enjoy.
🐾 Our office is 𝐩𝐞𝐭-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲! Feel free to bring your furry friends to work.
🏠 𝐑𝐞𝐦𝐨𝐭𝐞-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 𝐰𝐨𝐫𝐤 𝐩𝐨𝐥𝐢𝐜𝐲 – remote work possible after onboarding, either occasional or hybrid. To make working from home comfortable, Lucca provides the right equipment.

𝐎𝐮𝐫 𝐜𝐮𝐥𝐭𝐮𝐫𝐞

At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves.

And because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us?