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lempire
lempire

Customer Success Manager & Onboarder

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

lempire
lempire

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About us 👇🏼

At lempire, we're a passionate team on a mission to help individuals and businesses grow.

As a B2B SaaS company, valued at $150 million, we offer an array of products:

🔵 lemlist: our platform designed to assist people in personalising their outreach and securing more meetings with leads.

🟠 lemwarm: our premier deliverability tool on the market that assists users in keeping their emails out of the spam folder.

🔴 lemcal: our scheduling tool complete with personalised booking page to arrange meetings 2X faster.

🟣 Taplio & Tweet Hunter: our tools aimed at building strong personal brands on LinkedIn & Twitter.

Plus, 2 more products launching in 2024.

At lempire, we also believe in fostering a sense of community. We achieve this by bringing like-minded people together through our online community and onsite events.

Additionally, we provide free online learning resources, all with the goal of helping our audiences grow their businesses exponentially faster.

Our mantra: Keep growing! We live by it each and every day.

We are seeking our 1st Customer Success Manager / Onboarder to join the lempire team.

You'll be first focusing on lemlist and lemwarm customers.

Your mission is to ensure our customers with over 10 seats are successful in their onboarding and usage of the product.

When Support is reactive and helping on specific issues customers are meeting, you will be offering proactive support to ensure our Customers remain with us for as long as possible.

You have great relationship skills?

You are passionate about Sales & Cold Outreach?

This job may be for you 👌

Missions

  • Onboard Customers with 10+ Seats and ensure they have a good adoption and are successful with the product.
  • Assist Customers with their account setup, email technical setup, and integrations.
  • Share best practices in terms of prospection to ensure they are successful in their outreach.
  • Train Sales teams in their usage of lemlist.
  • Meet with Customers on a frequent basis - ensure they are happy with the product and solve their issues when they have.
  • Work in collaboration with Sales (hand-over after the deal is closed) and with Support to identify customer's issues and solve them.
  • Train customers on the product, showcase new features, and create interest in higher plans or adding more users.
  • Collaborate with Ops to define the Customer Success Management process & CRM setup.

    • KPIs

  • Retention: Churn, Net Retention
  • Upsell detection - work with Sales when you detect an opportunity to Upsell
  • Annualization of customers currently paying monthly
  • Net Promoter Score / Customer Satisfaction of large customers

    • Why is it exciting?

  • You'll be the first person doing Customer Success for lempire (mostly lemlist at first) - so there is everything to setup
  • You'll be integrated into the Business team working with our amazing Salespeople: Carlota, Lucas & Gregoire
  • You'll work in a fast-moving team, in a growing business
  • You'll have the ability to work on multiple products in the future: lemcal, Taplio, Tweet Hunter
  • We are bootstrapped & profitable - your job is safe
  • You'll have a competitive package + company bonus + BSPCE

    • Requirements & Info

  • 2-5 years experience in Customer Success, Account Management, Sales, Business Development
  • Passionate about Sales & Prospection. We are looking for someone who really likes talking about Sales & Prospection
  • Perfect French & English
  • Very good to build relationships with people
  • Curious + Ability to understand some technical topics such as Technical Setup of Emails, APIs, and workflows (Growth topics)
  • Excellent presentation and interpersonal skills
  • High energy, positivity
  • The position is based in Paris - we would like, ideally someone who can come frequently to the Office (75010)
  • Experience using a prospection platform is a plus

    • - Interview with Charles (COO)

    - Interview with Ena (Head of Support)

    - Business Case

    - Interview with someone from our Sales team

    - Reference Check

    Wondering what it's like to work with us? Peek into our world here 👉🏻 https://www.welcometothejungle.com/en/companies/lempire

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