Product manager OMS

The OMS (Order Management System) Champion Product Manager is responsible for the vision, strategy, and value delivery of all OMS‑related products and features within a scaled agile environment. As the key business referent, the PM ensures that OMS solutions remain aligned with overall business objectives and the global product roadmap.He/she works in close partnership with an IT counterpart to design and deliver robust, scalable, and customer‑centric solutions.

Key Responsibilities

Vision & Strategy

- Define and promote the OMS product vision in alignment with the company's overall strategy.

- Identify opportunities for improvement, optimization, and innovation across omnichannel order management processes

- Lead the scoping of initiatives with technical and business stakeholders

- Prioritize enhancements based on business value, customer impact, and technical constraints

- Pilot a strong partnership with the OMS provider via regular business reviews

Backlog & Roadmap Management

- Build Epics and Features that align with Program‑level objectives and business priorities

- Own, maintain, and prioritize the OMS Run backlog

- Ensure functional quality across the OMS scope and alignment between needs, requirements, and delivered solutions

Coordination & Leadership

- Act as a key expert and coordinator across business, technical, and operational teams (architects, business analysts, developers, QA, supply chain, e‑commerce…)

- Ensure the consistency of OMS solutions within the broader Lacoste ecosystem (e‑commerce, retail, CRM, ERP…)

- Work hand‑in‑hand with the OMS IT referent to co‑design solutions and support business analysts in the functional definition phases

Value Delivery & Performance

- Monitor OMS performance KPIs (error rates, orchestration SLAs, processing times, fulfilment rates…)

- Measure delivered value, identify areas for optimization, and adjust the roadmap accordingly

- Ensure high levels of satisfaction for internal stakeholders and, indirectly, end‑customers.

- Guarantee top‑tier product quality with a continuous focus on delivering an excellent omnichannel experience.

Required Skills

- OMS Expertise: strong knowledge of Order Management Systems and omnichannel order flows. Experience with Manhattan OMS is a significant plus

- Scaled Agile: solid experience with scaled agile frameworks (SAFe or similar)

- Product Leadership: ability to define a clear vision, influence stakeholders, and drive strategic decisions.

- Analytical Skills: strong capacity to prioritize based on business value.

- Communication: ability to simplify and communicate complex concepts to diverse audiences

Profile

- 4 to 5 years of confirmed experience in Product Management within an OMS‑related environment.

- Background in e‑commerce, retail, or supply chain.

- Familiarity with agile management tools (Jira is a plus).

- Strong analytical mindset, customer orientation, and ability to thrive in a dynamic, international ecosystem.