It comes with great challenges such as…

Global Data Integration Operation Manager is accountable for the Integration service quality. He/she pilots the quality indicators and the human or contract and financial resources for integration operations. He/she ensures that the contractually defined service levels are guaranteed to customers.

The Global Data Integration Operation Manager acts as a link between Data Integration Analysts / Product Owners and the technical teams in international context. To do this, he / she implements processes and tools to handle customer requests, in line with business expectations and while respecting IT constraints.

He / She is in charge to define and animate Continuous improvement for Integration Operation.

• Follow up of the KPIs and coordinate actions for improvement both on the Flows and on the Platform
• Organize its metrics through Dashboards and reports in SNOW, and for the management
• Coordinate together with the Platform support team the patching sessions
• Ensure the management of incidents and is SPOC on the major incident management
• Coordinate with Managed Service Providers the support of the flows
• Manages dashboard follow up (SLA, KPIs, issue Tracking, …)
• Ensure compliance with service commitments and the resources implemented on contracts
• Manage and coordinate operational teams to ensure quality service and meet service contract commitments
• Manage interfaces with other support services.
• Ensure the financial follow-up of the contracts needed for his perimeter
• Analyze and evaluate the results of the indicators and propose action plans
• Make proposals for improvement to ensure quality of service
• CAB follow up

We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

In this specific position, it will be important for you to have significant experience in:

• Leadership experience and ability to direct teams and manage their work.
• Ability to work in a team-based setting and alone in a worldwide environment.
• Problem solving capacities and analytical skills and capabilities to manage urgent situations
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Adaptability and willingness to learn new skills, technologies, and frameworks.
• Knowledge of project management methodologies, including those used to define the stages of a project and implement action plans (Waterfall and Agile)
• ITIL certified and ITSM tools
• Ability to manage reports & dashboards
• Experience in managing service quality, 5-10 years of experience in Service Management.
• 3-10 years in IT function

If you show great curiosity in understanding the non-mastered technologies such as…

• An experience of integration engineering
• Background in retail, luxe industry is preferred
• Entrepreneurship: ability to think innovatively, evaluate and propose new ideas and solutions, while maintaining a pragmatic attitude