The Director of Quality, Global, will lead the development and execution of a high-performance quality strategy that underpins the delivery of premium products across all operations.

In this pivotal role, the Director will ensure that quality is embedded at every stage of the value chain—from supplier to customer—by driving best-in-class practices, rigorous standards, and a culture of continuous improvement. With a strong focus on measurable outcomes, the Director will define and monitor key performance indicators (KPIs) to ensure excellence in product quality, reliability, and compliance. Their leadership will inspire cross-functional teams to exceed expectations, uphold brand integrity, and reinforce the company’s position as a benchmark for quality in its industry.

Crucially, this role will elevate the Quality function beyond its traditional focus on industrial operations, adopting a holistic approach that integrates quality principles across the entire value chain—including R&D, product development, and customer experience—ensuring that quality becomes a broader strategic driver of innovation, efficiency, and long-term business value.

Responsibilities

Quality Strategy & Execution

• Define and lead the global quality strategy to ensure consistent delivery of premium, high-performance products.
• Establish and track measurable KPIs (e.g., First Pass Yield, Customer Complaint Rate, Cost of Poor Quality, Supplier PPM) to drive accountability and continuous improvement across all operations.
• Develop and enforce world-class quality standards, policies, and procedures based on industry benchmarks, customer expectations, and regulatory requirements.
• Drive year-over-year improvements in quality performance through structured improvement plans and cultural transformation initiatives.
• Lead the deployment of advanced quality systems and digital tools to enhance traceability, defect prevention, and real-time quality monitoring.
• Ensure early quality integration in product development through robust Product Quality Plans (PQP) and cross-functional collaboration.
• Lead transfer and reintegration projects with suppliers, ensuring seamless transitions and alignment with quality expectations.

Operational Excellence & Compliance

• Oversee quality performance across the product lifecycle—from design validation to field performance—ensuring zero-defect delivery and rapid issue resolution.
• Lead internal and external audits, ensuring compliance with ISO standards (including ISO 9001), CE certification, and customer-specific requirements.
• Take ownership of product safety, ensuring robust processes and accountability across all functions.
• Utilize field data and warranty analytics to identify systemic issues and implement corrective actions with measurable impact on product reliability and customer satisfaction.
• Collaborate with Industrialization, Manufacturing, and R&D to embed quality into design and production processes, ensuring alignment with premium product standards.
• Continuously evolve the Quality Management System (QMS) to reflect best-in-class practices, integrate SPDM and knowledge management, and support business scalability.
• Lead crisis management for quality issues, including product recalls, with structured response plans and stakeholder communication.

Data-Driven Decision Making

• Lead the development of quality dashboards and reporting systems to provide real-time visibility into performance metrics and trends.
• Leverage CRM and business intelligence tools to monitor quality-related activities, support decision-making, and drive proactive risk management.

Leadership & Capability Building

• Inspire and lead a global quality team, fostering a high-performance culture focused on excellence, innovation, and accountability.
• Working with HR and Education Divisions, develop and implement structured training, certification, and onboarding programs to elevate technical capabilities and ensure consistent execution of quality practices.
• Manage and develop multi-site teams, ensuring alignment and consistency across regions.

Stakeholder Engagement & Brand Representation

• Act as the voice of Quality in strategic discussions with internal and external stakeholders, ensuring alignment with customer expectations and brand positioning.
• Represent the company in key customer engagements, audits, and industry forums, reinforcing the brand’s commitment to quality leadership.
• Drive customer satisfaction through proactive engagement, responsiveness, and continuous improvement initiatives.

Sustainability & Company Values

• Champion a culture of safety, environmental responsibility, and ethical conduct, embedding these principles into all quality-related activities.
• Promote a behavioral approach to safety and a zero-tolerance mindset for non-compliance, aligned with the company’s core values.

Experience, skills & educational background

Education

• Master’s degree in Engineering, Quality Management, Industrial Engineering, or a related technical field.
• Additional diploma in Business related field (MBA).
• Additional certifications such as Six Sigma Black Belt, Lean Manufacturing, or ISO Lead Auditor are highly valued.
• Fluent in French and English. German is a plus.

Professional Experience

• Over 10 years of progressive experience in quality leadership roles within high-tech, premium product industries (e.g., audio technology, defence, medical devices, automotive,…).
• Proven track record of implementing and scaling global Quality Management Systems (QMS) in compliance with ISO 9001 or equivalent, CE Product Certification.
• Experience managing quality across the full product lifecycle—from R&D and new product introduction to manufacturing and field performance.
• Demonstrated success in driving measurable improvements in KPIs such as First Pass Yield, Cost of Poor Quality, and Customer Complaint Rate.
• Strong background in supplier quality management, audit programs, and regulatory compliance.

Technical and Strategic Skills

• Expertise in quality tools and methodologies: APQP, FMEA, SPC, MSA, 8D, and Root Cause Analysis.
• Proficiency in data-driven decision-making using dashboards, CRM, ERP, and quality analytics platforms.
• Strong project management capabilities with experience in global, multi-site environments.
• Ability to translate customer expectations into actionable quality standards and operational processes.

Personality

Leadership and Influence

• Strategic thinker with the ability to align quality initiatives with broader business goals.
• Inspiring leader who motivates teams through clarity, purpose, and a commitment to excellence.
• Strong communicator, capable of influencing at all levels of the organization.

Values and Mindset

• Deep belief in quality as a brand differentiator and a core customer promise.
• Committed to continuous improvement and operational excellence.
• High integrity, with a zero-compromise approach to compliance, safety, and ethics.

Behavioral Traits

• Analytical and detail-oriented, with the ability to maintain a strategic perspective.
• Resilient and adaptable in fast-paced, high-expectation environments.
• Collaborative and empathetic, fostering trust and accountability across functions.