Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Utilities

Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. 

We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).

The Kraken Utilities team is in a very exciting growth phase, and has already signed 5 clients; Severn Trent, Leep, Portsmouth Water, TalkTalk and Cuckoo. We are currently 120+ people (engineers, product, implementation, strategy) along with 1800+ people in the overall Kraken world.

About the Opportunity

Our Technology Team has grown extremely quickly as a result, tripling in size within the last 18 months. With this rapid growth, we are looking for proactive Product Managers to join our team and work with our developers, ensuring what they do has the highest impact for our customers.

Other organisations have product owners, project leads and scrum masters, but we like to be organic and self-organising, so you’ll gain experience doing all of the above. 

You’ll need to be a self-starter: someone who sees a problem and can’t help but want to fix it! You’ll be well organised, working methodically and clearly to ensure projects go from inception to completion.

We put the customer first wherever we are in the business and work empathetically with one another to deliver the best possible outcomes.. We need someone able to work across multiple teams and ensure our developers are working optimally towards our unified goal. 

Our ML team consists of ML, front-end and back-end engineers, so that we can rapidly prototype and get innovative tools in use at breakneck speed. 

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. 

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We're revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.

By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.

We’re seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken, delivering an industry-leading experience for our clients.

We’ve had great success in using AI to bring better service to customers, but it’s just the beginning: we’re redefining the way that customer service works from the ground up. You’ll bring the next generation of AI-powered features to customer service at Kraken, redefining client’s businesses and bringing better, faster service to end customers.

What you'll do:

What you'll have:

Why you'll love it here:

We will need someone who can come to our London office in Oxford Circus 2 days a week.

We're very excited to be growing our team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms