⚠️ To apply, please complete the form here :https://korint.notion.site/Customer-Success-Manager-2f8bab4b900e80df8a5dc692b6a9a9a8?source=copy_link — applications submitted here on Welcome To The Jungle not be considered.

🔥 We strongly encourage you to apply even if you do not meet all the specific criteria. We understand that not everyone will meet 100% of the requirements and we would still love to hear from you!

👥 Operations & Product Team

The goal of the Operations and Product team is to deliver the most advanced Core Insurance Platform on the market. We focus on delivering the best customer experience to reduce churn while maximizing renewals, upsells, and cross-selling opportunities.

Operations & Product within the same team? That feels unusual? Yes it is! But we believe that our operations are the closest to our customers and allow us to shape our product according to their needs.

🌱 This is our first Customer Success hire. You will be the first person in the team to own the Customer Success function end-to-end at Korint. That means a lot of autonomy, a lot of impact, and a lot to build: processes, playbooks, tooling.

💫 Your mission

As our first Customer Success Manager, you will own the customer relationship for a portfolio of customers and turn Korint into a product they love using.

You will work across the full lifecycle:

• Implementation: partner with the delivery team to ensure a smooth handover, clear expectations, and great customer communication (limited day-to-day execution responsibilities).

• Run: drive adoption, handle issues with great communication, and make sure customers get the outcomes they signed up for.

Reporting to Mariska (Head of Operations), you will help define how Customer Success is done at Korint.

Your main responsibilities

• Own the relationship with customers: trust, cadence, and executive alignment.

• Drive adoption and measurable outcomes (usage, operational impact, time-to-value).

• Be the owner of support quality: monitor customer satisfaction, ensure fast and clear communication, drive escalations, and close the loop with Product/Engineering to prevent recurring issues.

• Proactively identify risks, raise the alert early, and run mitigation plans.

• Lead renewals and expansion motions (upsells, cross-sells) in coordination with Sales.

And because you will be the first hire we expect you to:

• Create the CS playbook: onboarding, QBRs, health scoring, escalation, renewals.

• Improve feedback loops: translate customer needs into crisp insights for Product.

• Help choose and set up tooling (docs, reporting, customer communication).

⚠️ To apply, please complete the form here :https://korint.notion.site/Customer-Success-Manager-2f8bab4b900e80df8a5dc692b6a9a9a8?source=copy_link — applications submitted here on Welcome To The Jungle not be considered.

Personality traits

• Entrepreneurial mindset: you enjoy starting from a blank page and building systems that scale.

• Thrives in a fast-paced environment

• Strong planning and organizational skills: you know how to drive complicated projects with multiple stakeholders.

• High ownership: you take responsibility for outcomes, not just tasks.

• Rigorous and efficient; committed to delivering fast, high-quality outcomes

• Great communicator: you can be clear, calm, and firm, even in difficult situations.

• Empathic but not complacent: you represent the customer while protecting Korint’s long-term success.

Qualifications & experience

• Strong achievements matter more than a specific background.

• +5 years of experience in a demanding environment at a customer facing role (customer success, account manager).

• Fluent in French and English.

👌 What you can expect at Korint

• Industry-competitive compensation

• BSPCE will be significant as a way to reward joining Korint at an early stage

• Nice office in Paris 9e (62bis rue Jean-Baptiste Pigalle 75009)

• 1 day / week remote (up to 2 for non-recurrent personal needs)

• 5+2 weeks of holidays

• Fully-paid parental leave for all new parents

🤑 For this role, the full package spans from 70k€ to 80k€ with a large amount of BSPCE, depending on experience

⚠️ To apply, please complete the form here :https://korint.notion.site/Customer-Success-Manager-2f8bab4b900e80df8a5dc692b6a9a9a8?source=copy_link — applications submitted here on Welcome To The Jungle not be considered.

1. Introductory Chat (15min) If we think that your profile would suit, we call you to present Korint, the job and the recruitment process

2. Fit Interview with Mariska, our Head of Operations & Product This is an opportunity to ensure alignment on your career goals and our expectations

3. On-site business case Join us in person to meet the team. You will work on your computer on a business case.

4. CEO Interview This is where we re-ensure alignment with our vision and values.

5. Ref Calls

6. Offer Congratulations on joining our talented team!