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Deployment Manager

Salaire : Non spécifié
Début : 18 février 2024
Télétravail total
Expérience : > 5 ans
Éducation : Bac +4

American Express Global Business Travel
American Express Global Business Travel

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Le poste

Descriptif du poste

Create Your Journey at Amex GBT!

As a Deployment Manager, you’ll be responsible for managing deployments of Customer Product tools globally.

This includes setting up GBT tools and where required OBT for policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines.

Consults and optimally configures site to meet clients’ needs within the platform offering.

Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Profil recherché

What You’ll Do on a Typical Day 

  • End to end implementation of customer product tools into fulfilment centers globally

  • Manage the relationship with vendors, Acct Executives, GMs and Ops

  • Creation, testing and troubleshooting of site

  • Contribute best practices to improve quality, standardization and documentation of implementations globally

  • Updates Management of implementation status on weekly basis and participates in weekly team meetings

What We’re Looking For

  • Ability to think analytically & conceptually

  • In depth knowledge of Web/internet/server knowledge

  • Ability to work independently

  • PC/technical skills(includes troubleshooting of browsers & variety of applications)

  • Previous experience in Project Management desired

  • Previous experience with OBT support or deployment

  • Must have knowledge of corporate travel/airline industry to interpret travel policies and contracts

  • Time management/organizational & change management skills

  • Excellent relationship management and communication skills (both written and verbal)

  • PC skills/applications

  • Multiple GDS (Amadeus/Sabre) and booking tools knowledge is an advantage

  • Ability to cross communicate in a matrix environment (testing of site – decision tree)

  • Consult & determine cycle of implementation plan with customers & internal Amex GBT partners

  • Determine & escalate delays during implementation cycle, with final launch decision.

  • Consult on & provide technical support on specifications for implementation

  • Prioritization of work load


Déroulement des entretiens

  • 20-30mn call qualification with one member of the Talent team

  • 1h30 1st video Teams interview with our Deployment Team Leader

  • 1h Final video Teams interview with our Deployment Director

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