Create Your Journey at Amex GBT!
As a Deployment Manager, you’ll be responsible for managing deployments of Customer Product tools globally.
This includes setting up GBT tools and where required OBT for policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines.
Consults and optimally configures site to meet clients’ needs within the platform offering.
Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do on a Typical Day
End to end implementation of customer product tools into fulfilment centers globally
Manage the relationship with vendors, Acct Executives, GMs and Ops
Creation, testing and troubleshooting of site
Contribute best practices to improve quality, standardization and documentation of implementations globally
Updates Management of implementation status on weekly basis and participates in weekly team meetings
What We’re Looking For
Ability to think analytically & conceptually
In depth knowledge of Web/internet/server knowledge
Ability to work independently
PC/technical skills(includes troubleshooting of browsers & variety of applications)
Previous experience in Project Management desired
Previous experience with OBT support or deployment
Must have knowledge of corporate travel/airline industry to interpret travel policies and contracts
Time management/organizational & change management skills
Excellent relationship management and communication skills (both written and verbal)
PC skills/applications
Multiple GDS (Amadeus/Sabre) and booking tools knowledge is an advantage
Ability to cross communicate in a matrix environment (testing of site – decision tree)
Consult & determine cycle of implementation plan with customers & internal Amex GBT partners
Determine & escalate delays during implementation cycle, with final launch decision.
Consult on & provide technical support on specifications for implementation
Prioritization of work load
#GBTJobs
20-30mn call qualification with one member of the Talent team
1h30 1st video Teams interview with our Deployment Team Leader
1h Final video Teams interview with our Deployment Director
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