IWD

IWD

Customer Success Manager Senior

  • CDI 
  • Début :  
  • New York
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 5 ans

La tribu

IWD

IWD

    Le poste

    Customer Success Manager Senior

    • CDI 
    • Début :  
    • New York
    • Télétravail partiel possible
    • Bac +5 / Master
    • > 5 ans

    Cette offre a été pourvue !

    About

    IWD EST UNE PLATEFORME SAAS QUI AIDE LES MARQUES À CHAQUE ÉTAPE DU CYCLE MERCHANDISING.

    Elle est la solution idéale pour permettre aux marques d’exécuter efficacement et instantanément leur stratégie merchandising en magasin, d’améliorer l’expérience client et de booster considérablement les ventes.

    Leurs logiciels facilitent l’agencement des points de vente et améliorent la communication entre les équipes.

    Job description

    Building a strong partnership with our existing clients to ensure growth and sustainable development of the account.

    As a Senior CSM, you will be part of the Client team and in charge of a portfolio of accounts. Your role will be to:

    • Guarantee that projects scopes are well defined and clients expectation are met.
    • Foresee the clients needs thanks to your expertise in the retail and merchandising environment.
    • Develop the accounts or expand existing projects by providing suitable solutions and services that IWD offers.
    • Build a long lasting collaboration and guarantee client’s renewal.
    • Lead technical challenges.
    • Interact with C-levels profiles and engage in strategic meeting.
    • Participate in the ongoing tasks of your team (processes, communication, pricing…).

    NO SPONSORSHIP FOR A VISA: YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA (US
    citizen or green card, visa).

    Preferred experience

    Your profile: Senior CSM with experience in Retail as a supplier, in software is a plus.

    • Bachelor’s/Master’s degree in Business Administration and/or Information Technology or equivalent experience.
    • Minimum 5-7 years of relevant work experience.
    • Strong knowledge of the Retail industry and Merchandising field.
    • Working knowledge of software development process.
    • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
    • An autonomous, motivated, curious and open-minded professional, who enjoys working in a start-up environment within a small team.
    • Excellent interpersonal, verbal and written communication skills.
    • A good command of Microsoft Office, especially Excel, is required. Knowledge of the Adobe suite is a plus.
    • Prefers an entrepreneurial, fast-paced environment.
    • Fluent in English, French is a plus.

    Recruitment process

    Cover Letter + Resume

    Meet the team

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