The Role

As our operations grow, we are seeking an experienced account manager based in Belgium to support the growth and development of our Belgium and Luxembourg customers. Our aim is to provide a tailored service that supports charities to maximise the value they get from our products by utilising all features and leveraging the insight we gain from our network of customers. You will provide proactive support to increase donation revenue, and respond to the specific needs to a diverse range of charities, ranging from emergency humanitarian aid agencies, social support organisations and hospital trusts. 

Key Responsibilities

• Managing the set up process for new customers, ensuring they are in a position to launch our products to their audience ;

• Responding to support queries in a timely manner ;

• Liaising with our central support, customer success and tech teams to ensure customers needs are met ;

• Proactively working with customers to ensure they utilise and optimise all product features ;

• Effectively communicating developments in the products to all customers ;

• Supporting the new customer acquisition process, either via supporting the Market Director in procurement processes, or via directly responding to new customers requesting further information ;

• Help to organize the iRaiser marketing activities (webinars, physical events, etc).

• Take part in partner’s events, coordinate and represent iRaiser Belgium to promote the solutions.

Personal Specifications

Essential:

• French and Flemish speaking.

• Experience in a B2B customer support role.

• An understanding of best practices in the contact management space

• A commitment to customer satisfaction

• Ability to demonstrate the monetary value of increased levels of support 

• Strong skills in digital tools (especially Content Management Systems)

Desirable :

• Experience working with charities or non-profits in a fundraising capacity 

• Experience of working with payment technology

• An understanding of individual giving as a fundraising discipline

1st interview with Audrey, HR Manager

Next step with Mehdi Area Manager France, Benelux and Switzerland