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Sales Coordination and Retention Specialist - Sp/ Fr/ Eng

Salaire : Non spécifié
Télétravail fréquent
Expérience : > 2 ans
Éducation : Bac +3

International SOS
International SOS

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Le poste

Descriptif du poste

Renewals management:

  • Manage the onboarding and operational awesomeness for new clients.

  • Ensure 100% renewal success and hit renewal targets like a pro.

  • Respond to client inquiries with a 2-day SLA turnaround. 

  • Prepare and deliver renewal quotes.

  • Negotiate pricing with clients with assistance from manager.

  • Review and understand contract terms by teaming up with finance and legal services.

Monitoring of account health and utilisation:

  • Build a reporting base to analyse utilisation and onboarding data – you’re the data rockstar!

  • Monitor client engagement, onboarding, and utilisation to assess account health.

  • Prepare client communication that boosts productivity. 

  • Make outbound calls to clients, turning inquiries into a chat session about client engagement reports.

  • Interact directly with customers during live call sessions to mitigate risks.

  • Proactively engage with clients to ensure good implementation and engagement.

  • Be the face of International SOS for any client inquiries or complaints.

  • Identify upsell opportunities to clients and refer them to the field sales reps.

Profil recherché

  • Background in a service industry.

  • Familiarity with sales renewal processes and effective process management.

  • Strong analytical skills to drive utilisation and identify risks and apply the required measures.

  • Proficient in Microsoft Tools.

  • Comfortable in an international, multi-cultural environment with excellent English, Spanish, and French communication skills.

  • Ownership mindset with urgency and self-motivation.

  • Prioritization skills and attention to detail.

  • Customer-focused mindset.

Eager to make a meaningful impact? Join us and send us a CV in English to embark on a journey filled with growth and excitement!

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