Renewals management:

• Manage the onboarding and operational awesomeness for new clients.

• Ensure 100% renewal success and hit renewal targets like a pro.

• Respond to client inquiries with a 2-day SLA turnaround. 

• Prepare and deliver renewal quotes.

• Negotiate pricing with clients with assistance from manager.

• Review and understand contract terms by teaming up with finance and legal services.

Monitoring of account health and utilisation:

• Build a reporting base to analyse utilisation and onboarding data – you’re the data rockstar!

• Monitor client engagement, onboarding, and utilisation to assess account health.

• Prepare client communication that boosts productivity. 

• Make outbound calls to clients, turning inquiries into a chat session about client engagement reports.

• Interact directly with customers during live call sessions to mitigate risks.

• Proactively engage with clients to ensure good implementation and engagement.

• Be the face of International SOS for any client inquiries or complaints.

• Identify upsell opportunities to clients and refer them to the field sales reps.

• Background in a service industry.

• Familiarity with sales renewal processes and effective process management.

• Strong analytical skills to drive utilisation and identify risks and apply the required measures.

• Proficient in Microsoft Tools.

• Comfortable in an international, multi-cultural environment with excellent English, Spanish, and French communication skills.

• Ownership mindset with urgency and self-motivation.

• Prioritization skills and attention to detail.

• Customer-focused mindset.

Eager to make a meaningful impact? Join us and send us a CV in English to embark on a journey filled with growth and excitement!