The IT department ensures the operational maintenance of the IS and the implementation of IT projects in line with the defined IT strategy.

Missions :

• Provide support and assistance to users.

• Ensure the proper operation and maintenance of IT equipment.

• Contribute to the management and monitoring of IT infrastructure.

• Contribute to IT infrastructure and cloud projects

  Activities :

• User support and assistance:

• Diagnose and resolve hardware and software incidents (with warranty management if necessary).

• Provide Level 1, 2, and 3 support for internal systems, networks, and application environments.

• Train users in office automation tools and the production system.

• Write and maintain user procedures. Maintenance of IT equipment:

• Install, configure and update IT equipment (workstations, printers, peripherals, etc.).

• Monitor the condition of equipment and intervene in the event of malfunctions, including in industrial environments.

• Manage IT equipment stocks (orders, follow-up, storage, etc.). IT infrastructure monitoring and management:

• Participate in monitoring the network, servers and specific industrial systems.

• Ensure system availability and security.

• Contribute to updating technical documentation and procedures. Project and continuous improvement

• Participate in IT infrastructure and cloud projects (deployment of new services, upgrades, migrations).

• Contribute to the definition of technical roadmaps and propose improvements for performance, automation, and security.

Minimum BAC+3 specialization in computer science

• Operating systems: good knowledge of Windows 11, Windows Server and Linux

• Cloud Administration (SaaS): good knowledge of Microsoft 365 tenant (Exchange Online, Teams, SharePoint, Intune, Entra ID)

• Office automation and collaborative tools: knowledge of the Microsoft Office pack and the Microsoft 365 environment (O365).

• Support and hardware: experience in hardware diagnostics (workstations, printers, peripherals), PC installation and configuration.

• Virtualization: notions or experience of Proxmox VE.

• Networks: o Understanding of the fundamentals of local area networks (LANs) and Wi-Fi. o Notions of routing, VLANs, network filtering and firewalls.

• Network equipment: o Use or administration of Cisco Meraki environments (switches, Wi-Fi, etc.). o Knowledge of Fortinet firewalls (FortiGate)

• Ability to communicate with non-technical users

• Analytical skills and rigor in incident management.

• Ability to work independently as part of an IT team.

• Sense of service, responsiveness and pedagogy.