Technical Writer

As a product of Foundever™, innso is a Customer Engagement Management (CEM) platform that delivers real operational efficiency and an optimized customer experience. Designed by operations, for operations and using a deep knowledge of the customer experience, the innso platform simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

They are looking for talents interested in building a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.

Their values: team spirit, autonomy, conviviality and agility.

Let’s start by discovering the innso’s product, culture and vision:

• https://youtu.be/x1m\_s7J-HDU

• https://youtu.be/bedxuOb2tRg

Context

As part of our strong growth, we are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with Product owners, developers, quality engineers, UI/UX designers in order to meet our common goal: build the best customer engagement products and solutions!

Missions

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

• Prepare, review, revise, and maintain technical and user documents, in compliance to the company’s established standards and guidelines. Gather and analyze technical and product information from various sources to document new or changing product functionality.

• Create, compile and deliver software development documentation artifacts.

• Review, revise, modify or edit documents prepared by others.

• Create, enrich Product Glossary.

• Create and maintain the information architecture.

How we work

Driven by the Agile Scrum method, we are organized in squads of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend & Backend Developers and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.

Our full technical stack

https://www.welcometothejungle.com/companies/innso/tech

Required

• 3+ years’ experience in technical writing of software documentation.

• Ability to deliver high quality documentation paying attention to detail.

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

• Fluent in English (excellent written and spoken skills).

• Good knowledge of Jira and Confluence.

• Basic familiarity with the SDLC and software development.

Nice to have

• Good level in French.

1. Meet our recruitment specialist to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc.
2. Meet our Product & QA Manager to focus on the job skills and see how you could work together.
3. Meet 1 or 2 people from our squads to see how you could fit in our existing team.