QA Manager

As a product of Foundever™, innso is a Customer Engagement Management (CEM) platform that delivers real operational efficiency and an optimized customer experience. Designed by operations, for operations and using a deep knowledge of the customer experience, the innso platform simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

They are looking for talents interested in building a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.

Their values: team spirit, autonomy, conviviality and agility.

Let’s start by discovering the innso’s product, culture and vision:

• https://youtu.be/x1m\_s7J-HDU

• https://youtu.be/bedxuOb2tRg

Context

As part of our strong growth, we are looking for a Quality Assurance Manager to ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues in order to meet our common goal: build the best customer engagement products and solutions!

Missions

• Define QA engineer mission statements and evaluate their performance.

• Train, motivate and coach QA engineers.

• Review current standards and policies. Improve quality standards.

• Monitor all operations that affect quality.

• Ensure test strategy is well defined, shared and documented.

• Ensure test plans consistency.

• Improve automation strategy and define automation guidelines.

• Review test artefacts to ensure that standards are met.

• Keep records of quality reports, statistical reviews and relevant documentation.

• Facilitate proactive solutions by collecting and analyzing quality data.

• Review processes in order to ensure that they align with current trends.

• Support Load test engineers in Load tests design and execution.

• Assist in the recruiting process.

How we work

Driven by the Agile Scrum method, we are organized in squads of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend & Backend Developers and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.

Main technologies used for this role

Selenium – Cucumber & Cypress (automation testing) – Jira/Xray – Confluence

Our full technical stack

https://www.welcometothejungle.com/companies/innso/tech

Required

• 3+ years’ experience as a Quality Assurance manager or relevant role in Agile context.

• Thorough knowledge of methodologies of quality assurance and standards.

• Ability to analyze data and create and review processes.

• Good knowledge of Jira, Xray, Confluence.

• Good knowledge of test automation frameworks (Cypress, Cucumber, Selenium).

• Good communication skills.

• Great attention to detail and a results driven approach.

• Excellent organizational and leadership abilities with strong desire to help others achieve their best.

• Fluent in english.

Nice to have

• Fluent French.

1. Meet our recruitment specialist to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc.
2. Meet our Product & QA Manager to focus on the job skills and see how you could work together.
3. Meet 1 or 2 people from our squads to see how you could fit in our existing team.