We seek a collaborative, knowledgeable, passionate and impactful EOC Team Lead to join our Madrid-based European Operations Center.
This is a brand new role in which you play a crucial part in driving our company’s process by leading a team of Project Managers and Customer Managers. You will get to establish best practices and unlock tremendous business value in supporting the Operations team.
In 2023 Otovo centralized pan-European Operations team in Madrid and has built up a dynamic, ambitious, international/multilingual team of professionals who are passionate about being the very best team and delivering on the mission of putting solar panels on every roof in Europe and a battery in every home.
Your responsibilities will include:
Leading the the operations service of one market from Madrid (this could increase to several markets in the future);
Hiring, training, and leading a team of Project Managers, Customer Managers and Project Administrators in the EOC;
Go-to person for your team
Managing team capacity and performance
Working in close collaboration with the markets and internally in the EOC to ensure continuous improvement in our internal processes;
Controlling the projects pipeline identifying and solving bottlenecks
Being the guardian of the process, making sure operations are managed according to Otovo’s Blueprint
+4 years of professional experience.
Some Experience in the Photovoltaic industry is a must.
Proven track record leading teams
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Dynamism, autonomy, rigor, sense of prioritization and customer focus
Mastery of IT tools, especially CRM
Currently based in Madrid, Spain, or willing to relocate
Fluency in English
Fluency in French is a nice to have
Upload your CV and submit your application here. Our team will carefully review it and if you could be a good fit, we will start an interview process that looks like this:
Introduction: a call with member of the HR team
First interview: with the Head of EOC
Second interview with the VP of Shared Services
Third interview with an Otovo GM/MD