⭐️ We need you ⭐️

Joining the Customer Success team, reporting to the Head of CS, your mission is to make sure our clients are satisfied and engaged.
You are the main contact of our all our clients in Germany, to onboard them and help scale up their remote monitoring activity thanks to our solution.

Our clients are hospitals, private medical centers, TMZ, etc.
You are the “voice” of German clients within Implicity

Your main KPI’s is the NPS (Net Promoter Score), to measure clients satisfaction.

You’ll work very closely with 2 German Account Managers, who are in charge of the full Sales cycle + follow upsell:
Karsten, living in South West
Ongoing recruitment for the 2nd position in the North East

★ You manage the entire onboarding process to quickly onboard our new clients & train the new users

★ You manage and nurture the relationship with our clients and enable them to scale up their remote patient monitoring activity thanks to our solution, playbook and best practices

★ You promptly address questions and technical issues reported by our clients

★ Act as company rep to our clients for managing specific projects (EHR integration for instance)

★ You achieve a high-level of customer satisfaction with the objective to keep our fantastic 0% client churn performance (worldwide)

★ With Account Managers, you closely follow the rise in patients monitored / Medical Center

★ You collect intelligence from the market, patients and clients to feed our product development roadmap

★ You bring your inputs on transversal projects that contribute to the company development (lead generation, data analysis, research, etc.)

★ You represent the company in conferences, symposiums, congresses and exhibitions dedicated to the company’s business sector so that our company gains high visibility in Germany

!secret!
Just between us… Our solution is really liked!
It’s always nice to see the number of centers and patients using our solution every day
📈📈📈

You’ll be very well accompanied to succeed in your mission:
By the 2 successful German Account Manager
By the skilled CS team in Paris
But also by the whole Implicity team, as this is transversal position with a lot of internal interactions (Tech, Data, etc.)

At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills.
Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.
The annual appraisal is shared exchange moment, focused on your development.

⭐️ You are ⭐️

🥉 Your Background
★ You have experience working with medical teams
★ You have at least one targeted experience (CS / Healthcare / Technical consultant / etc.)

🥈 Your Hard Skills
★ You know the medical field, its codes and how to interact with Physicians / Nurses
★ You know how to lead successfully a project and ideally manage clients
★ You are ready to travel to Medical Centers, located all over Germany
★ Your German is GOOD ! You’ll definitely use it every day
★ You are IT agile (Excel, Slack, Notion, CRM tool such as Airtable, etc.)
★ You ideally have the Driving License

🥇 Your Soft Skills
★ “Autonomy” is your Middle name & “Rigor” is your last name
★ You clearly have an entrepreneurial spirit, able to work in a fast-paced environment with many things at stake (product new features, market access, customer’s feedbacks etc.)
★ You have excellent communication and interpersonal skills that you will use to build a close relationship with Medical Staff
★ True obsession for customers, confidentiality, conflict resolution, patience, diplomacy
★ You strive for excellence & you are permanently unsatisfied
★ Strong work ethic & daily act with integrity, honesty and fairness
★ Definitely a thoughtful team player, looking to make your colleagues successful.
★ You like this ad, and think this is very like you 😊

It is OK to apply without meeting all the criteria: just honestly tell us why you think you can be THE one.

😁 More cool stuff to know about Implicity 😁

💰 Remuneration & Benefits ★ For this job (CDI - full time), you’ll get a competitive salary depending on your experience ★ 10% variable pay based on annual objectives ★ 25 days paid vacation ★ Company equity

✅ Why us? Simply because you will get all scale-up advantages without the usual drawbacks! ★ Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment ★ Solution: we built a best in class solution, that has no direct competitor ★ Growth stage: we are not small - we are not big - we are 100 => our boom is to come ★ International: we operate at a global level, and our working language is English ★ Values: we do have values, and these are not just for posters! Integrity: we act with honesty and fairness Ambition: we strive for excellence in a healthcare demanding environment Cooperation: we care, we support, we seek collective success Autonomy: you’ll definitely get real responsibilities, and have the chance to have impact ★ Employee care: our happiness manager is taking the greatest care of all of us! 🐣 ★ Tools: we used Slack, Notion and DropBox, and it is pretty cool ★ Worklife balance: we are definitely respectful ★ Shareholder: every single employee is incentivized with company equity Do you need more arguments? We’ve got a bunch!

🤓 Want more infos?! ★ Our website: https://www.implicity.com/about-us/ ★ Our cool grade on Glassdoor: https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI\_IE4010545.16,25.htm ★ Our $23M Series A last January 2022: https://www.implicity.com/ressource/seriesa/ ★ A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html ★ And finally, 2 interviews of our CEO Arnaud Rosier: https://www.youtube.com/watch?v=1ofIQQMWqZo https://www.bsmart.fr/video/1727,37-ecosysteme-implicity

🙏🏻 Let’s meet ★ If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the Implicity page on “Welcome To The Jungle” website

★ Recruitment process:
1° 10-15min call with Pierre (Head of People)
2° Interview with Anne (Head of CS), your future manager
3° Casual talk with Karsten, the 1st German Account Manager
4° Interview with Thomas Habib (COO) and Pierre (Head of People)
\=> Depending on your availabilities, the recruitment process should last less than 2 weeks. Offer usually follows within 48 hours 🤞🏻

We are proud to cultivate a diverse and inclusive workplace. We enjoy the differences in experience, perspectives, and background. It makes it a better place to work. Whoever you are, we will treat your application fairly.