About us

💙 Implicity is a digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence.

Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.

To put it simply, when you join Implicity, you’ll contribute to save lives with us 💓🩺

Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016.

• 10+ years later, a French Start-Up / Scale-Up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology.
• 250+ hospitals / medical centers are already using our solutions, covering 100 000+ patients.

👩🏻👨🏿👱🏻 At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together.

This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.

In a nutshell, thanks to Implicity:

🏆 Patients get a far better care

🏆 Doctors’ life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden

🏆 Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing)

It can start as soon as you can!

Want more infos?! 

• Our website: https://www.implicity.com/about-us/ 
• Our team: https://www.welcometothejungle.com/fr/companies/implicity/team 
• Our other opening jobs: https://www.implicity.com/careers/ 
• Our cool grade on Glassdoor: https://www.glassdoor.fr/Présentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm 
• Our $23M Series A last January 2022:  https://www.implicity.com/ressource/seriesa/ 
• A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html 
• And finally, 2 interviews of our CEO Arnaud Rosier:https://www.youtube.com/watch?v=1ofIQQMWqZohttps://www.bsmart.fr/video/1727,37-ecosysteme-implicity

Job and recruitment context

We're hiring a CRM & Systems Admin for a brand-new role to join and expand our Operations team.

🥇 Background

• Engineer’s degree OR Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in CRM & Systems Management .

🥈 Your missions

Reporting to Lucie, our COO, and acting as stakeholder, you will be in charge of our Systems & CRM.

Working as a partner with our Revenue Operations Manager, you will have to set the new standards on how to measure performance across our Revenue Funnel thanks to optimized and automatized systems. 

You will be working on:

- System Administration:

• Manage and maintain the CRM platform and related business systems
• Configure user roles, permissions, and security settings
• Implement system updates and enhancements to optimize functionality

- Data Management & Integrity:

• Establish and enforce data governance policies and procedures
• Conduct regular data audits to ensure accuracy and completeness
• Develop automated solutions for data cleansing and deduplication

- Integration & Automation:

• Design and implement integrations between CRM and other business applications
• Create workflows and automation to streamline business processes
• Monitor system performance and troubleshoot technical issues

- User Support & Training:

• Provide technical support and troubleshooting for system users
• Develop comprehensive training materials and documentation
• Conduct onboarding and ongoing training sessions to maximize user adoption

Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.
The annual appraisal is a shared exchange moment, focused on your development.

We are currently creating our Revenue Operations Team, with both Revenue Operations profiles and System Admin. We are looking as much for our First System Admin then for our possible future Head of Revenue Operations or Lead System Admin.

🥉 Hardskills and Softskills

Hardskills:

• Expertise in Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or others.
  As Salesforce is being used by Implicity commercial teams, candidate with good Salesforce knowledge will be prioritized
  
• Apex & Python skills required
  
• SQL has no secret for you
  
• Proficiency in data visualization tools
  
• Knowledge of SaaS Revenue modeling and key performance metrics is a plus..
  
• Understanding of sales methodologies and best practices
  
• Ability to identify and eliminate bottlenecks in different process
  
• The ability to create and track key performance indicators
  

Softskills: 

• Organization and Time Management:
  • CRM & System Admin handle many different tasks at once, so being extremely organized is very important.
  • The ability to prioritize tasks, and manage time efficiently.
• Team Spirit:
  • Promote Team Cohesion, ease communication and share information and resources willingly
  • The ability to be proactive to identify and solve collaboration obstacles
• Problem-Solving:
  • Identifying and resolving issues that hinder user performance.
  • Developing creative solutions to complex challenges.
• Adaptability:
  • Flexibility to adjust to changing market conditions and business priorities.
  • Ability to thrive in a fast-paced and dynamic environment.
• Strategic Thinking:
  • Understanding the big picture and aligning our tools with overall business objectives.
  • Ability to anticipate future trends and challenges.
• Curiosity:
  • A desire to continually learn and improve processes.
  • A drive to understand why things are working, or why they are not.

• Strong work ethic & daily act with integrity, honesty and fairness
• Definitely a thoughtful team player, looking to make your colleagues successful
• You like this ad, and think this is very like you 😊

It is OK to apply without meeting all the criteria: just honestly tell us why you think you can be THE one.

Recruitment process 

• 1. HR Interview with Astrid (Talent Acquisition Manager) (30 min)
• 2. Manager/job Interview with Lucie (COO) & Tony (Interim Head of Operations)(60-120min)
• 3. Case Study
• 4. Final Interview : Case study Q&A & Culture fit (60-90min)
• Reference check
• Job Offer (usually follows within 72 hours 🤞)

Depending on your availability, the recruitment process should last less than 3-4 weeks.

General information

💰 Salary

• For this job (CDI - full time), your base salary will be between 50k to 60k depending on your experience
• Company equity (BSPCE) 

👍 Benefits

• Health care plan: Alan (35€ / month + 20,25€/month for kids)
• Luncheon voucher: 9€ (50% employer)
• Transport: 50% of your pass OR sustainable mobility pass

📍 Remote work & Location

• 3 days per week (progressively)
• Location: 29 rue du Louvre, 75002, PARIS

✅ Why us?

Simply because you will get all Scale-Up advantages without the usual drawbacks!

• Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment
• Solution: we built a best-in-class solution, that has no direct competitor
• Growth stage: we are not small - we are not big - we are 75 => our boom is to come
• International: we operate at a global level, and our working language is English
• Values: we do have values, and these are not just for posters!
  • Integrity: we act with honesty and fairness
  • Ambition: we strive for excellence in a healthcare demanding environment
  • Cooperation: we care, we support, we seek collective success
• Autonomy: you’ll definitely get real responsibilities, and have the chance to have impact
• Employee care:
  • Our beautiful office is “rue du Louvre” (between Chatelet & Bourse)
  • Regular team events, especially every Thursday evenings
• Tools: we used Slack, Notion and Drive, and it is pretty cool
• Worklife balance: we are definitely respectful & remote friendly 
• Shareholder: you will be incentivized with company equity