The role holder will have direct responsibility to:

•    Manage a full range of Facilities, Property and Project Management services, across a diverse portfolio of 370 buildings across 13 countries, serving 70,000 internal customers. 
•    Manage and report HBCE CapEx and OpEx costs against plan, including any cost challenge, driving annual FRP Process across the Entiry markets. 
•    Engage with and manage a number of significant external supplier partnerships as well as an internal team of property professionals
•    Ensure that Corporate Services is a key business enabler, through the delivery of innovative and forward thinking initiatives relating to the portfolio and which support each country’s business needs across Portfolio Optimisation, Workplace and FM Solutions, Retail Solutions, Sustainability, Critical Facilities, Protective Security and Risk Management.

Control

Managers are accountable for setting the ‘tone at the top’ which underpins the principles of a positive and effective internal control environment.  They should exhibit leadership and direction to their teams for establishing and maintaining an effective internal control environment, including the development and management of policies and procedures where appropriate.  Managers should  also ensure that suitable processes are put in place to review and oversight that internal control environment against those policies.

Conduct

Management of conduct is a critical component of all our business activities including, for example, the Group’s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC’s approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

Our conduct approach guides us to do the right thing and to focus on the impact we have for our customers and the financial markets we operate in. It recognises cultural and behavioural drivers of good conduct outcomes and applies across all risk disciplines, operational processes, and technologies.
Setting out five outcomes to be achieved for our customers and markets, our conduct approach complements our principles, purpose and values and our good decision-making guide. 

1.           We understand our customers’ needs
…and design, market and sell products and services that recognise the long-term interests of customers.
2.           We provide products and services that offer a fair exchange of value
…which balance customer and HSBC interests and do not undermine market competition.
3.           We service customers’ ongoing needs, and will put it right if we make a mistake
…ensuring products and standards of service continue to have a positive impact.
4.           We act with integrity in the financial markets we operate in
…acting in our customers’ interests and not in ways which manipulate or undermine markets.
5.           We operate resiliently and securely to avoid harm to customers and markets
…across digital, physical, and operational arrangements to support customer needs and wider financial system stability.

More detail is contained within the colleague guide to our Purpose-Led Conduct Approach.

You can read more widely on HSBC’s recently updates Global policy within the Global Policy: Code of Conduct 

Principal Accountabilities: key activities and decision-making areas

Impact on the Business/Function 

·    Direct responsibility to deliver CS cost targets across HBCE, headcounts, portfolio metrics, sustainability and overall agreed service level targets.  Actively manage spend within approved revenue and CapEx budgets, in line with the Bank’s approval processes and delegated authorities, and to provide robust financial information in support of FRP planning and budgeting through the year
·    Direct responsibility for the delivery of a full range of Facilities, Real Estate (Estates and Transaction Management), Workplace and Contstruction Management services, and Protective Security - with strategic leadership, guidance and support from Regional and Global CS. 
·    To be a trusted advisor to the business.  Be innovative and forward thinking and deliver initiatives that evolve the current real estate offering in line with ongoing HSBC business transformation activities e.g. WPB Digital; Retail solutions; Sustainability; Workplace  solutions, etc. 
·    Direct ownership and management of CS Operational Risk and Controls in line with Group Standards Manual, CS Functional Instructions Manual and Standard Operating Procedures.     
·    Achievement of balanced scorecard targets
·    Achievement of Group CS Scorecard Targets
·    Successful delivery of all key CS projects and initiatives within country
·    Achievement of all reporting requirements
·    Customer satisfaction survey
·    Compliance with GSM and CS FIM. Effective Reviews and Audit results. Evidence of robust risk assessment. Timely closure of issues and findings.

Customers / Stakeholders 

·    Drive required level of customer satisfaction in relation to the Corporate Services delivery services offered across the portfolio, and striving for continuous improvement
·    Work closely with both the external supplier partners and the internal customer base.    
·    Positive 360 degree feedback from agreed key stakeholders and output from Business Partner or other surveys
·    Evidence of collaboration with external suppliers and internal customer base

Leadership & Teamwork 

·    Proactively lead and manage the internal Corporate Services team and supplier partner resources across all HBCE Markets to implement an overarching Corporate Services strategy for all markets within the Entity in line with global strategies.
·    Embed partnership model with global suppliers.
·    Actively influence and manage the CS real estate portfolio through collaboration with key CS leaders. 
·    Building and maintaining relationships with senior executives and business customers within market / entity.
·    Drive a values-led high performance culture in CS team in support of CS Target Operating Model (TOM)
·    Drive a risk-aware culture and implement additional measures over and above Group guidelines as necessary to achieve this    
·    Achievement of balanced scorecard targets
·    Achievement of Group CS Scorecard Targets
·    Evidence of collaboration with senior executives and business customers
·    Evidence of positive integrated supplier model 
·    Management of CS within risk appetite
·    Zero FCR policy breaches

Operational Effectiveness & Control:

·    Strategic asset management of the CS real estate portfolio and the delivery and implementation of facilities and CapEx management services to the portfolio as a whole.
·    Ownership of the accuracy of all golden sources of CS data at a market and entity level including timely and accurate updates, leveraging data-driven metrics in the role in business partnering and metroplans.
·    To actively contribute to the sustainability agenda through the delivery of current building design standards and other initiatives.
·    To effectively manage all outsourced supply partners / vendors in line with CS and Group Policy
·    Manage CS operational risk and controls ensuring that CS and our suppliers complies with local regulatory requirement and the Bank’s policies and processes, particularly FIM’s and DIM’s, and the Operational Risk Management Framework
·    Development of relevant and high quality plans
·    Timely and accurate CS metrics and data sets
·    Contribution to and feedback from relevant project teams and customers
·    Compliance with GSM and CS FIM. Effective Reviews and Audit results. Evidence of robust risk assessment. Timely closure of issues and findings. 

Local Job Requirements 

CS is responsible for management of all aspects of the Bank’s property portfolio. HBCE as an entity encompasses over 1,000,000 Sqft of space and nearly 10,000 HSBC and contingent employees, across 13 markets. 
This remit includes the day to day operation and servicing of properties - acquiring and disposing of property, the management of the costs associated with the portfolio, Health and Safety and Sustainability matters as well as management of Workplace and Contstruction Management.

The jobholder needs to combine professional and technical skills with high level of communication and influencing skills, in order to manage and motivate both internal and external multi-disciplinary teams delivering against an aggressive agenda and challenging timescales. He/she has to constantly manage changing priorities and wide ranging and complex requirements. Proactive identification of issues and initiation of structured discussions with key stakeholders. Engendering a true sense of urgency, pace, community and collaboration across customers, CS and suppliers focused on meeting critical milestones.
o    Contributing to CS total direct cost exceeding US$100m
o    Extensive HBCE CS portfolio of over 1m sqft
o    Total HBCE headcount exceeding 9,700 FTE
o    Complex mix of regulatory environments across the Entity
o    The role interacts closely with senior stakeholders within CS and executives in Country and Regional Businesses and Functions
o    This role will operate out of either France or Germany

•    An experienced real estate professional with a significant experience gained from Real Estate Transactions, Workplace,  Facility and Project Management, ideally within a large corporate environment.
•    Strong level of business awareness, financial/budget management expertise, team leadership / management and engagement skills within a corporate structure or similar.
•    A proven track record in leading and implementing real estate solutions within a corporate environment.
•    Proven ability to manage a large, diverse range of stakeholders, senior management and external consultants/contractors to drive optimal performance.
•    Proven ability and commitment to high standards of customer service and customer relationship management.
•    Ability to integrate, lead and manage professional, multi-disciplinary teams.
•    Ability to operate in a fast moving and dynamic environment. 
•    High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
•    Professional qualification / degree an advantage
•    CS training, an advantage
•    Change Management skills an advantage