As Ambassador Program Manager, you will be responsible for engaging, and empowering our community of brand ambassadors.

Your goal: to strengthen their engagement, ensure they feel valued and connected, and optimize the overall program to make it a key strategic driver for brand visibility and community growth.

You will also be responsible for supporting, empowering and helping the HomeExchange’s team to take the most of our ambassadors.

Missions

#1 - Ambassadors Animation & Engagement

• Design and write a bi-monthly ambassador newsletter featuring updates, stories, key figures, and exclusive content.

• Coordinate with the brand & communication team to share brand and product updates with ambassadors before public launches.

• Organize and host webinars (or physical events if applicable) to share product updates or brand news.

• Ensure every ambassador feels onboarded, recognized, and motivated to participate actively, and that their role and responsibilities are clear.

• Animate the community of ambassadors through Slack

#2 - Program Optimization

• Optimisation of the current missions : processes, communication flows, engagement tools etc…

• Optimisation of the program process :

  • Better evaluate motivations, interests, and affinities for better mission matching and talent identification.

  • Ask feedbacks to identify friction points and propose improvements to enhance ambassador satisfaction and efficiency.

#3 - Ambassadors’ program new missions

• Work with the community team to create and launch new ambassador missions aligned with brand and business objectives (online reputation & presence, events, visibility campaigns, grow community of members, etc.).

• Presentation and onboarding of ambassadors into new missions

• Monitor and analyze mission performance to track impact and engagement metrics.

#4 - Recognition, Reporting & Follow-up

• Manage rewards and recognition programs (compensations, gifts).

• Keep all tracking tools and dashboards up to date.

• Prepare community performance reports with key insights and recommendations.

• Participate in cross-team meetings to ensure missions’ objectives are met

Key skills

• Community Building & Relationship Management: foster connections, facilitate group discussions, unite and motivate international communities, understand member motivations, and tailor actions to their needs.

• Communication: craft newsletters, guides, and ambassador resources; create compelling multilingual content.

• Organization & Project Management: manage calendars, communications, onboarding journeys, and follow-up actions efficiently.

• Event Planning: organize meetups, webinars, and large-scale gatherings like Ambassadors Day.

• Languages: fluent in French and English; Spanish or Italian is a plus.

Profile

• 3–5 years’ experience in community management, community building, managing ambassador programs, or similar roles.

• Proven experience in project management : ability to manage multiple initiatives simultaneously, coordinate cross-functional stakeholders, and deliver on deadlines.

• Strong sense of community and authentic communication: excellent interpersonal skills, empathy, and curiosity about people, you love connecting with people and building communities.

• Excellent written and verbal communication skills (English & French are a plus).

• Highly organized, autonomous, and creative.

• Comfortable working in a multilingual environment and collaborating with cross-functional teams.

• Comfortable with digital collaboration tools (Slack, Notion, Google Workspace, etc.)