Senior Customer Success Manager
Cette offre a été pourvue !
Who are they?
Hivebrite is an all-in-one community management and engagement platform - Our mission is to provide organizations with the tools they need to create vibrant communities.
Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than than 500 customers worldwide - including Princeton University, Stanford University, Columbia Business Schools but also WWF or P&G alumni.
We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!
In 2020, we were awarded five Great Place to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.
And we have no intention of slowing down!
Meet Jean, CEO
Job description
🌟YOUR ROLE WILL BE :
In this full-time role you will work you will work with a portfolio of Hivebrite customers who are part of our medium to big sized customer base. It will be your responsibility to ensure that the customer is getting value from the Hivebrite platform while building high customer satisfaction. You will work with various Hivebrite teams to proactively drive adoption, help clients achieve their business objectives, advise on best practices, and act as the voice of your customers internally at Hivebrite. You will serve as a key point of contact throughout the life of the partnership.
As a Senior Customer Success Manager, you will be responsible for two primary activities: customer retention and expansion. This role reports to the Manager of Customer Success.
🌟YOUR MISSION WILL BE:
🌟YOU MIGHT BE A FIT IF YOU HAVE:
🌟RECRUITMENT PROCESS
🚀Our recruitment process lasts max 10 working days and we can deliver an offer 48 hours after the final interview
🌟PERKS - Office & Team Life
🌟HIVEBRITE'S BENEFITS