🌟YOUR ROLE WILL BE :
As the Manager of the technical support team, you will be a part of the ever-growing Customer Success organization at Hivebrite. In this permanent role, you will manage the Global Support team, work with clients to troubleshoot, answer questions, identify and report software issues and work closely with the Product team to share client feedback and test new developments. You will be responsible for ensuring a high-quality customer experience as our company scales at a very fast pace.
The support team is on the front lines and develops a tremendous sense of technical product knowledge as well as how our customers are using the platform.
Your primary responsibility will be to identify and manage key performance metrics to improve customer experience. You will also advocate for customer needs by providing feedback to the product development team and plan/execute hiring as needed, coach and develop team members.
🌟YOUR MISSION WILL BE:
🌟YOU MIGHT BE A FIT IF:
🌟RECRUITMENT PROCESS
🚀Our recruitment process lasts max 15 working days and we can deliver an offer 48 hours after the final interview
🌟PERKS - Office & Team Life
🌟HIVEBRITE'S BENEFITS
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