Mission Générale

As a Host/Hostess you consistently deliver high quality service to all our clients.

Principales activités

What will your daily life look like?

Hosting:

• Support the team in their daily work by offering drinks and refreshments to clients
• Accompany clients in their journeys in the store
• Help clients visit the store by guiding them through Hermès universes

Conciergerie:

• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provide information about the neighborhood, store services and other customer inquiries
• Give information on current events in the city

Profil du candidat

• Relevant customer facing experience in luxury retail or another high-end service environment
• Capacity to work collaboratively and in fast-paced environment with continuously changing priorities
• Ability to provide information about the neighborhood, store services and other customer inquiries
• A natural passion for people & service
• Ability to adapt to different cultures & a real sense of empathy
• A team player attitude to reach a common goal & go the extra mile
• Strong communication skills, offering warmth and graciousness in all interactions
• Fluent in English and Dutch or French
• To be a quick learner with a strong sense of curiosity