Description

Meet our Team! Work hard, but smart! Get practical exposure to IT industry by joining the young team of professionals at Heidelberg Materials Digital Hub Brno. Kick-start your career in a grand style by being fully supported through practical trainings & buddy program. If you wish to pick up new skills and are motivated to grow into a senior IT technician, take the chance, apply for the "entry-level" position, and start shaping your future at DHB. Mark our words! We do not babble about the promising career path with us! As the time goes, you may select from a large variety of IT specializations to advance in.

What will you do?

We are looking for a bright candidate who will provide 2nd level technical support to our internal customers of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials - while working on 24/5 model. Daily, you will handle field tickets escalated from the centralized service desk and manage ticket queue remotely using Cherwell Software. Simply, you will process and actively troubleshoot customers’ requests and thus, find fixes/workarounds. As importantly, infrastructure monitoring along with communication with our internal vendors e.g., Windows Server, Office 365, Infor, Citrix and many more, will also be a crucial part of your daily job.

Requirements

You are an ideal candidate if you are:

• Interested in the IT field and have at least a basic IT knowledge (OS Windows, HW, networks, servers, etc.).
• Experienced in MS Office (mainly in Excel).
• Proficient in Czech & English language (both on communication level).
• Fast learner & willing to pick up new knowledge/skills along the way.
• Customer-oriented & proactive.
• Responsible & able to work independently.
• Flexible & communicative team player.

We offer

What do we offer?

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation