VIE - E-Commerce Technical Specialist H/F/X (NEW-YORK OR MONTREAL)

Résumé du poste
CDD / Temporaire
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 1 an
Éducation : Bac +5 / Master
Compétences & expertises
Contenu généré
React
Salesforce commerce cloud
Javascript
Postuler

Groupe Clarins
Groupe Clarins

Cette offre vous tente ?

Postuler
jobs.faq.title

Le poste

Descriptif du poste

The role :

 

VIE to be filled as soon as possible – NEW-YORK OR MONTREAL

 

We are looking for a Technical E-commerce Specialist who will join the Global E-commerce technology department. This position will be responsible for E-commerce Technical Support and maintenance on the Digital E-commerce applications for Clarins.

 

What you’ll do :

 

Technical Support

  • Provide first level of technical support to markets for the ecommerce ecosystem
  • Coordinate and collaborate with internal and external resources via ticketing system
  • Providing outstanding, rapid-response technical support
  • Escalate unresolved issues if required, while maintaining ownership of issues through resolution
  • Monitor and maintain portfolio of domestic and international ecommerce sites
  • Maintenance and Management of internal support tools, systems, and related roadmaps

 

Technical Referent

  • Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem
  • Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction
  • Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe
  • Assist in testing updates to existing web applications and perform integration testing for new integrations

 

Technical Project

  • Make the project follow-up of the Technical Integration
  • Participate in the design of Technical Integration related to the E-commerce platform
  • Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices

 

You are :

 

  • Fluent in English
  • Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
  • Demonstrating strong technical acumen for troubleshooting and problem solving
  • Able to quickly assess issues and react to changing circumstances and new information.
  • Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
  • Able to work self-sufficiently and drive brand success

 

You have :

 

  • Computer Science MS Degree or equivalent
  • A first experience working and coordinating directly with E-commerce & CRM business.
  • A first experience in operational support in a Content Management System is a plus
  • Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
  • Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

 

We have :

 

  • Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits

Profil recherché

Profile description:

You are :

 

  • Fluent in English
  • Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
  • Demonstrating strong technical acumen for troubleshooting and problem solving
  • Able to quickly assess issues and react to changing circumstances and new information.
  • Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
  • Able to work self-sufficiently and drive brand success

 

You have :

 

  • Computer Science MS Degree or equivalent
  • A first experience working and coordinating directly with E-commerce & CRM business.
  • A first experience in operational support in a Content Management System is a plus
  • Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
  • Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

 



We offer:

 

  • Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our raison d’être
  • A caring and inclusive corporate culture
  • Development and training opportunities
  • Attractive compensation and benefits

Envie d’en savoir plus ?

Postuler