Join our team at Groover and help us deliver top-tier support to artists worldwide! We can be flexible with the schedule.

Missions

Your main role at Groover is ensuring that artists receive the help they need and maintaining high support standards.

• Responding to customer support queries from artists, providing them with helpful, empathetic assistance

• Troubleshooting issues and identifying solutions in a timely manner

• Working closely with the rest of the support team to ensure a smooth workflow

• Engaging with artists and addressing their concerns, while understanding their needs and providing clear explanations

• Assisting with various tasks as needed, including documenting common issues or feedback

• Contributing to improving our AI agent, support workflows and FAQ

You will also work on success related topics with your team to drive activation, retention and referral.

• Working on filtering NPS survey replies and reporting

• Preparing marketing emails and campaigns to our users

• Participating in the referral and reputation strategy and developing the program

• Contributing to general activation and retention processes

• Adaptable [Must Have]

• Problem solver [Must Have]

• Fast learner [Must Have]

• Good writing skills [Must Have]

• Empathetic and caring [Must Have]

• Good level of English and French [Must Have]

• Experience in customer support [Nice to Have]

• Someone who is passionate about customer service and the music industry.

• Screening interview with Eugénie

• Home challenge

• Technical/Fit Interview with Emma & Dorian