Customer Success Associate - Groover Club (6 months Internship January)

Stage(6 mois)
Paris
Télétravail fréquent
Salaire : 800 à 1 000 € par mois
Début : 04 janvier 2026

Groover
Groover

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Le poste

Descriptif du poste

Your mission will be to support, engage, and ensure the satisfaction of our Groover Club community—the first club dedicated to independent artists: https://groover.co/fr/lp/groover-club

You will work closely with Romain (CEO) and Chrystelle (Head of Groover Club) to ensure the best coaching services for independent artists.

Missions

  • Ensure every artist in the Club is fully satisfied with our services.

  • Monitor coaching sessions to guarantee proper support for all members.

  • Gather and analyze artist feedback to continuously improve the Club experience.

  • Conduct end-of-course assessments and work on subscription reactivation.

  • Moderate and engage the artist community with creative initiatives.

  • Foster connections between artists and enhance interactions.

  • Provide feedback on artists’ tracks.

  • Ensure responsiveness and deliver tailored advice through the coaching hotline.

  • Deliver tailored social media analysis to help artists grow their audience and engagement.

  • Create impactful social content ideas to support upcoming releases.

  • Conduct quick coaching check-ins to ensure artists stay aligned with their goals and progress.

  • Plan and host monthly open mic events to showcase artists and foster community.

  • Support artists by responding to posts and questions on the networking platform.

  • Provide constructive feedback on artists’ demos to help them refine their music.


Profil recherché

  • Comfortable interacting with artists.

  • Strong organizational skills.

  • Ability to multitask effectively.

  • Clear understanding of how to present value to customers.

  • Passionate about music & artists (Must Have).

  • Fluent in French with strong English skills.

  • Rigorous, disciplined, and result-oriented.

  • Excellent written and verbal communication skills.

  • Empathetic and highly responsive.

  • Knowledge of Airtable is a bonus.

  • You understand artist carrier development

  • Familiarity with No-Code tools (e.g., Notion) is a strong plus.

  • Experience in event organization is a plus.

  • Experience in helping artists make informed decisions (strong nice to have)

  • Available from mid-June for 6 months.

Benefits

  • A remote-friendly environment and a Great office in the center of Paris with flexible working hours

  • 50% of Transports Fees

  • 1 Day off Offered/ Month

  • Swile Card for Lunch (8,5euros / Working Day)

  • Many opportunities for Career Development (Conferences, Learning, coaching)

  • Team events: Concerts, Groover’s Happy Hours on Thursdays, Yearly team event (G-days)

  • Cultural Expenses : 200 euros per Year to Cover your Cultural Expenses during the 6 months internship

  • 1 Days Offered/month


Déroulement des entretiens

  • Phone Screen with Baptistine (HR) 30 min

  • Home Case study

  • Ops & Fit interview with Chrystelle (Head of Groover Club)

  • Final Interview with Romain (CEO)

    Internship available for - 5/6 months only

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