About the Team

🎉 Gorgias is a very fast-paced and high-growth company, and our team reflects that: we need to be agile, concise & precise executioners. Between each other, we value candor & honesty. We love sharing & receiving feedback.

✍️ At Gorgias, Product teams work cross-functionally, and Product Managers are full-stack. They are, therefore, responsible for the entire lifecycle of product development, from discovery to delivery. We have a solid & diverse product culture, and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) user feedback, (3) effort & risks, as well as (4) company vision.

About the Role

🙋 We are looking for a Product Manager for our Developer Relationships squad. Are you passionate about Platforms, SaaS, and APIs? Is working with a real-world application that touches the lives of millions your thing? Do you have experience in discovering requirements for APIs and Developer Portals? Are you comfortable writing API documentation? Then yeah, Gorgias is for you.

In DevRel, your mission is to empower third-party developers to build high-quality integrations. You will work closely with engineering and other product teams to design & build best-in-class APIs for customers and partners. These APIs are critical to offering the helpdesk data functionality that our customers demand and will allow partners of all kinds to integrate apps that expand Gorgias functionality to solve unique customer problems.

👀 Examples of projects in our DevRel roadmap include creating new webhooks triggers and API endpoints, expanding the # of Apps in the analytics category, and scoping & launching a developer portal.

Location

Remote, East Coast, Charlotte, NC or Toronto, Canada

What You’ll Do

• Responsible for managing Gorgias APIs, ensuring API design meets customer needs, and applying best practices that cultivate a developer experience that will delight our partners and customers.
• Own our App Store, driving our partners through the developer’s journey to build, maintain and scale integrations that help us grow our ecosystem to meet customers’ needs.
• Builds and owns the DevRel product roadmap, prioritizing items and executing to achieve our OKRs.
• Apply product management best practices to gather user insights and feedback to create and validate additional use cases for the API, translating these needs into specifications and product requirements.
• Define metrics to measure APIs and Apps adoption; build dashboards to track and monitor integrations’ impact on business metrics.
• Partners with Product Designers and Engineers to ensure product features and processes align with the highest quality standards.
• Coordinate the launch of new apps and features with customer-facing teams, including the Marketing, Success, Sales, and Business Development teams.
• Oversee our developer documentation and API references at https://developers.gorgias.com/
• Handle day-to-day questions and feedback on our product, APIs, and app integrations.

Who You Are

• You have a Bachelor’s degree in a relevant field.
• You have 3 - 5 years of experience as a Product Manager with at least one entire product development cycle from concept to launch.
• You have strong experience working with APIs, managing RESTful APIs for SaaS products, and co-authoring API documentation.
• You have a solid analytical skillset using BI tools, SQL, or related coding language.
• You are comfortable working in a fast-paced environment with clear, measurable OKRs
• You’re obsessed with delivering value to customers and base your decisions on facts & data
• You’ve had significant & quantifiable impacts on past products you’ve worked on
• You like to work with all teams, from engineers to success
• Former engineering or development experience using APIs (nice to have)
• Ecommerce industry experience (nice to have)
• Helpdesk industry experience (a great plus)
• You are fluent in English (mandatory)

Interview Process

• Initial Phone Screen, 30 min - Meet your recruiter for an introductory call in which you get to know more about Gorgias and the position, and we get to learn more about you.

• Product Interview, 30 min - Meet your manager, Jimmy. You will discuss more in-depth your work experience and how your knowledge can add value to the team.

• Engineering Interview, 30 min - Meet your engineering counterpart Max for a short 30-min interview as he will be your partner in crime on the engineering side. You will cover questions about the product/engineering collaboration.

• Case Study Submission, 5 hours - Prepare a case study at home with a technical assessment & specific contextualized questions. The details of the case study will be communicated by email with specific instructions.

• Case Study Review, 45 min - Meet with Lisa, Max, and Jimmy for a live review of the case study. Together you will review the case study point by point, brainstorm, and/or elaborate on key elements.

• Founder Interview, 30 min - Meet our CTO and co-founder Alex for a short 30-min interview. This is a good time to ask difficult questions and see if we are a good match for you!

Perks & Benefits

• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Daily lunch stipend ($15/ per workday)
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?
🚀 We’re among the fastest-growing startups in the eCommerce ecosystem
🦄 We’ve built an extremely efficient go-to-market engine
🥇 Work with a talented team you’ll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias… 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform” HERE
• Learn about our Compensation Policy: HERE

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.