Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

About the CRM Tribe

CRM Tribe is composed of 3 teams

• Billing/Growth team and Auth scope: We enable all Gorgias products and the full path from account creation, account provisioning, and agent creation to the moment customers pay for their account and eventually upgrade

• DevRel and Object team: By owning the API curator role and the main APIs, the team can connect internal and external developers’ needs and build a coherent platform. Thanks to its interaction with partners, it also has all the insights needed to build a strong developer ecosystem, owning this domain end to end.

• Scale-up goals: Mission-driven aspect of the team with rotating engineers involved to unlock the main bottlenecks and iterate faster on company-wide initiatives.

As a tribe frontend engineer, you will work with the three teams, with the Growth team being the main one.

Our work arrangement is hybrid, with a requirement of two days per week in the office : Wednesday and Thursday.

About the Role

The growth team is in charge of the following:

• Develop robust and scalable flows to support user and customer journeys on the platform (e.g., merchant should be billed precisely once for the right amount)

• Put monitors, metrics, and end-to-end tests in place to guarante and flow SLOs are up to Gorgias’ standards.

• Improve and enhance the customer journey from landing on the signup page until renewing their contract every year, taking into account Gorgias’ customers’ specificities, their business, and their needs as they grow and navigate across our prices.

What You’ll Do

• Your mission is to take ownership of all the front-end components related to onboarding and billing. This involves maintaining existing components and developing new, reliable, reusable components that full-stack developers can use when implementing features.

• You will drive good practices in the team by coaching Full-stack Developers about the do's and don'ts of front-end development and performing code reviews.

• Collaborate with a team of senior ICs on developing, refactoring and grooming core components reused across the engineering team.

• Ensure the highest security standards and compliance with regulations when implementing front-end features that handle sensitive data.

Who You Are

• 5+ years experience in front-end

• 3+ years of experience working with react

• You have experience in architecting frontend applications.

• You have experience with SPA frontend stacks using jest for unit tests and a storybook for our design system.

• You are proficient with typescript and data-fetching libraries such as react-query or vercel/swr

• You have experience working with a design team.

• Experience with high-traffic applications and continuous development/deployment

• You care about working on applications that prioritize the customer's needs, and you thrive in a fast-paced and distributed environment. You are comfortable working with a product team, providing feedback, and suggesting new ideas.

• You’ve built on top of integrations with joint SaaS billing, invoicing, and payment processors software like Stripe as a plus.

• Experience with backend frameworks is a plus.

• Experience with react applications that do not use redux is a plus.

Perks & Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com