Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Join us! Resistance is futile!

You'll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that "get stuff done" and are confident about pushing their code to production many times a day. You're also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better! If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to watch an in-depth interview with one of our Engineering Managers at Gorgias.

By the way, the role is also open to 100% remote in Europe, in the following countries: France, Italy, Poland, Portugal, Serbia, Slovakia, Spain, Moldova, Romania, Switzerland, United Kingdom.

About the Platform Data Team

• Data for message-based architecture is at the center, this team is defining how we shape and transmit events across the whole architecture, 100% data consistency, and high-quality events. Shaping the future of our architecture to empower more asynchronous work.

• Provide common functionality to move data around, for instance feeding Caches and other storages like Elasticsearch, Redis, BigQuery, etc. The goal is to make that self-service for every other team to leverage.

• In the team, we're big users of Kafka, Debezium, PubSub, Elasticsearch, and stream processing frameworks (Kafka Connect, Kafka Streams, Apache Flink).

• The team is currently composed of 5 Software Engineers in Data, the goal is to hire more and own more areas of the Platform like Search and Dashboards/Analytics (real-time OLAP), Data Mesh platform, and interoperability.

• This team is NOT: IT data, data governance, batch processing, and feeding data warehouses. The team is focused on delivering high-quality data within the product and providing an interface to external stakeholders. No ETLs, data backfilling, or fixing broken pipelines.

What You'll Do

• Have a vision of architecture and systems design, being able to support the senior ICs in moving our scale and architecture into the right places.

• Work closely with senior management, product, and other managers with the goal to expand our internal Platform and shape our whole architecture, you need to build a good rapport with your peers and bring the Platform to them and vice-versa.

• You will take part in the platform vision for the Data Streaming team, events system/storage, OLAP storages, how to shape events and messages, microservices relationships, and more.

• You will build real-time stream-processing applications using the Apache Flink framework. You will work with stateful and stateless applications running on K8s clusters.

Who You Are

• 2+ years of experience with Kafka Streams and/or Apache Flink

• 7+ years of experience in back-end

• Experienced with asynchronous microservices, understands distributed computing and architecture in general

• Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling

• You are passionate about learning and want to help us learn too

• You care about working on applications that are putting the customer's needs first

• You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work

• You thrive in a fast-paced environment

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

#LI-remote

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com