Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Partnerships at Gorgias

• Agency is the #1 growth channel at Gorgias generating over 25% of all new revenue

• Commercial Partnerships is the fastest growing partnerships team at Gorgias

• 150 Tier 1 Agency Partners, 700 Tier 2 Partners, and 1000+ Tier 3 Partners

• Average contract value: $3k+

• Close rate: 40%

• Sales cycle: 30 days to close

• Growth: 100%+ YoY

• This position is office based in Toronto

What You'll Do

The Commercial Partner Manager role is focused on retention of Gorgias agency partners for our leading partner program. This is a revenue focused role on the Commercial Partnerships team with the goal of generating leads from existing partners. You will own:

• Revenue generated by leads from agency partners. You will hold a quota and be responsible for maintaining SLA’s to hit that quota.

• Managing 100 tier 3 agency partnerships at scale while delivering consistent value through our partner programs

• Meeting virtually, and occasionally in-person, with partners for cadence calls, team trainings, account mappings, events, and more

• Optimization of existing partnerships to help them grow their ecommerce business through referrals, co-marketing, events + sponsorships, and Gorgias services.

• Collaboration with the broader partnerships teams to drive partner retention and reactivation

• Collaboration with the sales teams to close leads generated from your agency partners

Who You Are

• You want to step up to a challenge and maximize your impact to scale Tier 3 agency retention at Gorgias

• Growth mindset: Revenue is your north star metric, you love driving new experiments and optimizing current ones to maintain fast growth.

• Strong relationship building and communication skills. You are curious and able to understand our agency partners’ needs and can craft compelling stories on how we can grow together through partnership.

• Experience in sales and partnerships with a demonstrated track record of meeting and exceeding quotas

• You have a strong ability to influence. People trust you for your matter expertise

• You are comfortable solving problems and using data to make decisions

• You are extremely organized and comfortable managing relationships with a high volume of partners

• Very tech savvy and comfortable leveraging automations to boost efficiency

• Passion for learning! You know that you don't know much, and you want to improve every day

• You are okay with traveling to 1-2 ecommerce events per month

Perks & Benefits

• 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)

• 🏖️ 4-week vacation

• 🤕 Paid sick leave

• 🧸 Paid parental leave

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD 900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD 2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellne

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com