About Gladia

Founded in 2022 by Jean-Louis Queguiner (ex-OVHCloud) and Jonathan Soto (ex-MIT/Sigfox), Gladia builds best-in-class speech AI tools that empower businesses to deliver faster, more accurate, and innovative communication solutions worldwide.

Headquartered in vibrant tech hubs like Paris and New York City, Gladia is leading the charge in speech AI innovation. In under two years, we’ve grown exponentially, now serving over 150,000 users and 700 enterprise clients—including industry leaders like Attention, Circleback, Method Financial, and VEED.IO.

Our API supports advanced speech recognition and analysis in over 100 languages, setting a new standard for speed and accuracy across customer support solutions, voice agents, meeting assistants, and more.

Backed by world-class investors like Sequoia Capital, New Wave, and XAnge, we recently raised $16M in Series A funding—bringing our total funding to $20.3M. This investment powers our mission to build the ultimate AI audio infrastructure for leading platforms across the globe.

Role

As a Technical Support Engineer, you will be the first line of contact for our clients, prospects, and developer community, ensuring they get the best experience using Gladia. You will play a critical role in troubleshooting, onboarding, and optimizing our support processes.

This 18-month VIE position is based in New York (Manhattan), with an initial onboarding period in our Paris’ office before relocation to get fully immersed in Gladia’s tech and culture.

• Managing technical issues for customers, prospects, and community members: troubleshooting or escalating to technical teams for a quick resolution.

• Structuring and improving customer onboarding and satisfaction processes.

• Helping new clients configure and maximize their use of Gladia, ensuring they get the best value from our technology.

• Identifying recurring challenges and working with marketing to create guides, tutorials, and documentation to improve user experience.

• Tracking usage metrics to drive adoption of new features and continuously improve the product experience.

• Representing the customer’s voice within the Product and Marketing teams, ensuring feedback translates into meaningful improvements.

Profile

• At least one successful experience in customer support within a fast-growing tech startup.

• You are tenacious and won’t stop until an issue is resolved.

• You have a hacker mindset, always seeking to optimize and improve customer experiences.

• Comfortable working with APIs and ideally familiar with no-code/low-code tools.

• Ability to clearly explain technical concepts to customers of varying expertise.

• Experience using ticketing systems like Intercom, Linear, or similar.

• Fluent in French and English, both written and spoken.

To qualify for a VIE (International Corporate Volunteer Program), candidates must meet the following criteria:

• Be between 18 and 28 years old at the time of registration (up until the day before your 29th birthday).

• Be a citizen of a country in the European Economic Area (EEA) (European Union, Norway, Iceland, Liechtenstein) or Switzerland.

• Be compliant with national service obligations (e.g., JDC for French citizens).

• Candidates must not have previously completed a VIE or VIA (Volontariat International en Administration).

At Gladia, we thrive on creativity, collaboration, and a shared passion for pushing the boundaries. Our team is made up of brilliant AI minds, all working together to deliver solutions that make a real-world impact. Whether you're looking to solve complex challenges, innovate in a fast-paced environment, or be part of a global movement transforming communication, Gladia is the place for you !