Account management is essential to Flowdesk’s growth. As a Front-Office Account Manager, you are the point of contact between our clients and our Trading desk. As part of the Sales team, you are the guarantor of our clients trust and the gatekeeper of their needs.

The Front-Office Account Manager at Flowdesk will work hand in hand with the Head of Sales APAC.

Your main responsibilities would be:

• Provide account management to our existing clients and liaise with the trading desk to address their needs.
• Ensure the fluidity of trading operations by liaising with clients to address their demands (e.g.: brokerage requests, rebalancing requests, ...).
• Overall support to the global sales team (including France and US desks) to ensure a global client coverage.
• Close collaboration with the rest of the teams (BD & Sales, trading, devs, legal, compliance, ...) to provide the highest level of service to our clients.
• Participate in regular client coverage calls and pitch additional solutions from our all-in-one platform.
• Support data and reporting requests.

Requirements

• At least 3 years in operations in financial services or in a client facing seat (account management, relationship management), or in cryptocurrency markets.
• Genuine interest and deep knowledge of cryptocurrency markets.
• Team player but autonomous, curious and eager to learn.
• Ability to communicate internally and externally, work under pressure, organise and prioritise tasks.
• Strong written and verbal skills, fluent in English is mandatory.
• Strong people skills and ability to multitask.

Benefits

💸 BSPCE

🌍 International environment (English is the main language)

🏥 An allowance of 400 SGD / per month / per person in the household

💻 Top of the range equipment: Macbook, keyboard, laptop stand, 4K monitor & headphones

🎉 Team events and offsites

🔜 Coming soon: gym memberships, international mobility & lot of other cool benefits!

👀 Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

📝 Here's what you can expect if you apply:

• HR call (20')
• Technical Interview (60') with the Head of sales APAC
• Technical Test (45')
• Chat with the Head of People (30') and the Global Head of Sales (30')

On the agenda: discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!