Account management is essential to Flowdesk’s growth. As a Front-Office Account Manager US, you are the preferred point of contact between our clients and our trading desk. As part of the Sales team, you are the guarantor of our client’s trust and the gatekeeper of their needs.

The Front-Office Account Manager will work hand in hand with the Head of Sales US.

Your main responsibilities will be:

• Provide account management to our existing clients and liaise with the trading desk to address their needs
• Ensure the fluidity of trading operations by liaising with clients to address their demands (e.g.: brokerage requests, rebalancing requests, ...)
• Overall support to the global sales team (including US, EMEA, and APAC desk) to ensure a global client coverage
• Close collaboration with the rest of the teams (BD & sales, trading, devs, legal, compliance, ...) to provide the highest level of service to our clients
• Participate in regular client coverage calls and pitch additional solutions from our all-in-one platform
• Support data and reporting requests

Requirements

• 2 to 3 years in operations in financial services or in cryptocurrency markets
• Genuine interest for cryptocurrency markets
• Team player but autonomous, curious and eager to learn
• Ability to communicate internally and externally, work under pressure, organise and prioritise tasks
• Strong written and verbal skills, fluent in English is mandatory
• Strong people skills and ability to multitask

Benefits

💸 BSPCE

🌍 International environment (English is the main language)

🏥 100% Deel health coverage

💻 Top of the range equipment: Macbook, keyboard, laptop stand, 4K monitor & headphones

🎉 Team events and offsites

🔜 Coming soon: gym memberships, international mobility & lot of other cool benefits!

Recruitment Process

👀 Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

📝 Here's what you can expect if you apply:

1. HR call (10')
2. Technical Interview (60')
3. Technical Assessment (45')
4. Cultural Interview with the Lead TA (30') and the Head of Department (30')

On the agenda: discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!