Main duties

The Client Management Lead SEA (Southeast Asia) will be responsible for implementing and supporting strategic sales vision to grow ETS product solutions, have Channel Management accountabilities, and have responsibility for client relations across the SEA market/regional segment or large clients with several contracts. This role manages EPN contracts, financials, and business critical for TOEFL, TOEIC, and GRE.

The position reports to the Senior Director of Global Partnerships and Distributors. To implement the strategic vision, it will interact with the ETS Preferred Network of resellers, internal ETS Strategic Business Units, consultants in the SEA regions, and support functions (Marketing, Tax, Finance, and Legal).

• Implement and execute sales strategies to meet and exceed volume and revenue goals of regional distributors (EPN) for TOEFL, TOEIC, and GRE family of assessments, including B2B2G sales funnel, sales forecast, and commercial results.

• Oversee EPN channel processes and seek opportunities to drive new business, increasing efficiencies and productivity.

• Manage the business performance of Distributors or EPNs in the assigned market.

• Work with top EPNS for supporting in the development of their talent pool and training them on various techniques needed to reach set commercial KPIs (key performance indicators).

• Researching the market and competitors as part of building the sales funnel.

• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

• Support the definition of sales vision to reach volume and revenue targets in the assigned region.

• Establish and sustain relationships with EPNs, key stakeholders, and business partners.

• Mentor and train sales team members and EPNs as necessary to achieve sales targets.

• Identify and implement product enhancement or new product launch plans as needed.

• Set and track EPN monthly sales and KPIs (Key Performance Indicators).

Preferred experience / Education / Job requirements

• Min BA/BS, Master’s degree preferred.

• 5-7 years in sales management, process management or related areas.

• Proven experience in supporting and execute sales strategies to meet and exceed volume and revenue for top EdTech companies or English Language Learning assessment companies in the SEA region.

• Familiarity with ETS products, including TOEFL, TOEIC and GRE is a plus.

Skills

• Possess a solid understanding of the revenue generation process and maintain a market-focused approach to business.

• Maintain an overall big picture understanding of the business and its interrelationships.

• Ability to compare, match, contrast and analyze data, people situations, etc., in the formulation of a valid conclusion.

• Knowledge of the products and services provided by the company to its direct customers.

• Ability to deal with ambiguity and reporting remotely.

• Strong conflict management and interpersonal skills.

• Ability to focus on the needs and requirements of customers and clients.

• Ability to compromise in a cooperative effort to reach mutually satisfactory conclusions and results.

• Excellent verbal, written and interpersonal communication skills.

Languages required

• English proficiency of a minimum of B2 as demonstrated by an English proficiency test.

• Other asian languages are a big asset.

• Interview with the HR Team

• Interview with the Managers

• Check references