Siilo is a secure medical communication app designed for healthcare professionals. More than 500,000+ healthcare professionals use Siilo to discuss and coordinate patient care with colleagues both within and beyond their organisational walls. Today, Siilo is the largest medical network in Europe. Since March 2023, Siilo has strengthened its position and potential as it was acquired by Doctolib. Doctolib is a purpose
-led company that strives for a healthier world with more than 2,500 employees across France, Italy, and Germany. Since 2013, Doctolib has been improving the daily lives of more than 300,000 healthcare professionals by providing them with new
-generation technology and services. Doctolib also serves more than 70 million Europeans, offering a fast, frictionless, and secure journey for all their care needs. Sillo and Doctolib’s joint goal is to become the go
-to solution for healthcare professionals across Europe and this acquisition is a significant step towards achieving that vision.
We’re seeking an ambitious Customer Support Representative to join Siilo’s growing User Team! This is an exciting opportunity to support the growth of our increasing German user base (our 2nd largest) and assist healthcare professionals in spreading knowledge worldwide. Our User Team consists of young professionals and is the first point of contact for Siilo’s 500,000+ users. The team is available daily (09:00
-17:00) via different channels to assist our healthcare heroes in using our products. We strive to create a consistent and personal experience for all of them. In this role, you will have the opportunity to influence improvements for the Siilo products and User Team processes. Apart from your tasks within the User Team, you will also be in close contact with all other departments within the company to help out with a variety of projects. The progressive and transparent company culture results in a motivating and open work environment with many opportunities to grow. Also, since we’re a team of young professionals, we like to celebrate our milestones and achievements regularly!