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Customer Support Representative - Madrid, Spain

CDI
Madrid
Salaire : Non spécifié
Télétravail non autorisé
Éducation : Bac +3

Diabolocom
Diabolocom

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Le poste

Descriptif du poste

Who we are looking for:
In order to accelerate our growth in Spain, we are looking for a Support Representative based in Madrid.

What you will do:
You will be responsible for supporting our customers in the use of our solution:

  • Management of support tickets at level 1 and 2 (by email, phone, ticketing tool)
  • Qualification and analysis of incidents raised by customers
  • Direct resolution of tickets whenever possible
  • Escalation of issues to the Project and Technical teams for level 3 handling
  • Maintenance of our knowledge base
  • Training of our customers

Profil recherché

Why we want you:

  • Knowledge of fundamental concepts of web technologies (HMTL, Javascript, CSS, Web servers, Networks)
  • Experience with SQL querying
  • Proven ability to diagnose complex issues through a methodical approach
  • Curiosity and autonomy
  • Great sense of service
  • Excellent oral and written communication skills in Spanish and English

Big plus:

  • Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)
  • Ideally a first experience in technical support and user assistance

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