⭐ About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers. As part of the US based team, you will have a direct impact and daily interaction with clients such as Tripadvisor, Pokemon, ZocDoc, just to name a few.
This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud implementation and AI. When it comes to our stack, we use Slack and Zendesk to provide support to our clients and Planhat to onboard. The US team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers. Learn more about the Delivery Team in this article and get a glimpse into your life at DataDome.
⭐ We are looking for a Services Manager to lead a team of Technical Account Managers and Support Engineers.
👉 Your scope:
As a a hands-on, technical manager role, you will both lead and mentor the team and help our clients get the most out of our solution, answer their requests and resolve issues that may impact the product reliability and speed. You will be an expert in the DataDome Solution and understand in-depth : how the product works, its implementation lifecycle, the bot detection process, and dashboard functionalities.
👤 What we look for:
What’s in it for you?
🦄 DataDome’s bot and online fraud protection detects and mitigates attacks with unparalleled accuracy and zero compromise. Bot protection is the foundation of online fraud prevention, and last year, DataDome’s machine learning solution blocked over 250 billion fraud attacks in real time. Leading global enterprises—including Rakuten and AngelList—trust DataDome’s solution and 24/7 SOC experts to protect their mobile apps, websites, and APIs against ATO, carding, credential stuffing, DDoS, scraping, and more.
A force multiplier for IT and security teams, DataDome is transparent, user friendly, and easy to deploy. The solution adds no latency to protected platforms, responding to each request in under 2 milliseconds thanks to 26+ regional PoPs and autoscaling technology. DataDome is frictionless for consumers, providing optimal security without frustrating human users by integrating the only secure, user-friendly, and privacy compliant CAPTCHA into the complete 360° solution.
Consistently ranked a top G2 Leader in Bot Detection & Mitigation, DataDome was also named a Strong Performer in the 2022 Forrester Wave: Bot Management, placed in the 2022 and 2023 Inc. 5000, and won the 2023 SC Awards Europe for “Best use of Machine Learning/AI”. Certified a Great Place to Work in the US and France, DataDome’s team of BotBusters spans the globe.
DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
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