Your role and responsibilities:

You will help our customers get the most out of our solution, answer precisely their requests and resolve issues that may impact the product reliability and speed.

You will be an expert in DataDome Solution and understand in-depth :

• How the product works
• Its implementation lifecycle
• The bot detection process
• The dashboards functionalities

You will be more specifically in charge of:

• Leading customers conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases, and more importantly in the daily usage of our solution, when needed.
• Answering customers’ technical questions and specific issues, inform them and also our internal teams (Customer Success, Engineering) about your investigations
• Serving as the voice of the customer and work with internal teams such as Customer Success Managers and the Engineering department to help improve our products thanks to their feedback
• Proactively monitoring customers application traffic and raising any potential issues to the tech team
• Helping develop and improving customer-facing support documentation and integration guides

You’re the perfect candidate if :

• You are a customer-driven person, who is excited to work and solve technical challenges in an ambitious environment.
• You have a previous experience in B2B/SAAS solutions or CyberSecurity product
• You have a good understanding of website hosting, mobile application and how the internet works
• You are a fast-learner, curious and autonomous
• You are a team player and like to interact with other teams in the company

Bonus points :

• Working with the Threat Research team you can deep dive into data and you are familiar with Kibana/Elasticsearch
• You have experienced with Apache, Nginx, Varnish, IIS, lambda@edge

You’re a rockstar if our company values echo your work ethic:

Team spirit: You are a strong team player who loves working hand in hand with your teammates and colleagues overall to see things progress!

Growth: Your decisions and actions are always impactful to the company’s development

Passion: You are dedicated, committed and enthusiastic about your job, and put great energy in accomplishing your missions.

Customer centric: you are strongly customer-oriented and put the client first in every decision and action you take

What we offer if you join our dream team :

• A stimulating working environment with passionate individuals and a first-class R&D team creating a top-quality and innovative solution, making DataDome one of the strongest performers in the bot protection industry
• A joyful workplace with many events throughout the year: annual offsite, summer and Christmas parties; drinks, Breakfast every Monday & Friday
• 20 PTO, including sick and personal days + 10 company holiday
• Competitive salary and rewards policy
• Medical, dental and vision
• Office located in the heart of Manhattan, in Union Square (Part or full remote is allowed)

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.