Under the responsibility of the VP sales EMEA, in London, and the CEO, in Paris, you will join our growing UK team to manage our portfolio of clients in EMEA and US

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

• 2 to 3 years proven experience as an Account Manager for other commercial position (trade manager, e-commerce …) for an FMCG manufacturer
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)
• Dutch or other European language would be appreciated but not mandatory

• 1. Interview with HR and a team member
• 1. Case Study
• 1. Interview with VP EMEA and a co-founder