Customer Success Director

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where Data Impact by NielsenIQ comes in! We collect over 60 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
Today: Data Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries

• A young but experienced and dynamic team with a resolutely start-up attitude!
• A uniquely diverse and international environment with more than 30 nationalities
• Real career development opportunities
• A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Ø  Under the responsibility of the CEO, in Paris, and in close collaboration with the other CSDs in London and Paris, you will join our growing US team to manage our portfolio of clients in the US

Ø  Manage, coach, and develop a team of junior and senior US CSMs, driving team engagement and collaboration

Ø  Responsible for the commercial performance of the US CSM team: monitoring and ownership of renewals and upsell targets, managing team pipeline

Ø  Be the senior leader with key clients: lead key clients onboarding, developing networks across clients with a specific focus on senior stakeholders and ensure adoption of the Data Impact tool

Ø  Network to identify new needs from our customers and potential business growth

Ø  In charge of Data Impact’s quality assurance through close collaboration with other teams in the business (e.g. product team, client support team, scrapping team, etc)

Ø  Service development and innovation – Suggest and lead internal workstreams on automation and improvement of processes

Ø  Thought leadership: create content with insights, organizing webinars, etc

Ø  Participate in events and forums

All your information will be kept confidential according to EEO guidelines.

ü  8 to 10 years proven experience for an FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)

ü  You have experience in managing people

ü  Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you

ü  Highly organized and able to multi-task

ü  Passion for service and customer satisfaction

ü  You are structured and analytical

ü  You have excellent communication skills

ü  Ability to work in a dynamic and fast-moving team

ü  Willingness to travel (post-Covid)

ü  Spanish would be an advantage