Are you passionate about delivering exceptional customer experiences ?

Join our dynamic support team as a Customer Service Agent, where you’ll be the first point of contact for our clients in the hospitality industry. You’ll play a key role in ensuring smooth communication, expertly routing client queries, and resolving requests when possible.

This role is the perfect springboard for career growth, offering opportunities to progress into advanced roles with increased technical and functional responsibilities.

What you will do ? 🚀

• Be the first contact for clients: Answer incoming calls and emails with professionalism and a smile.

• Filter and dispatch requests: Understand client needs, assess urgency, and redirect inquiries to the appropriate teams.

• Solve simple issues: Use your knowledge of our products to provide fast and effective solutions for basic requests.

• Ensure a smooth client experience: Guide clients through our resources and tools to empower them.

• Collaborate with your team: Share feedback, contribute to process improvements, and celebrate team successes

What will you find ? 💜

• Career Growth Opportunities: This role offers a clear pathway to advanced positions with greater responsibilities, such as second-line support or functional consulting.

• Dynamic Team: Join a group of motivated, supportive professionals who value collaboration and innovation.

• Make an Impact: Work on cutting-edge solutions that shape the hospitality industry and directly improve client satisfaction.

• Vibrant Culture: Experience a workplace that values your growth, celebrates your achievements, and fosters a strong sense of community.

• High sense of customer relationship

• Sharp identification of customer’s request, asking specific questions in order to gather the most accurate information for Support to handle the case in the shortest possible time

• Fluent in French and English (additional language is a plus)

• Excellent communication skills

• Ability to work with others in a close manner

• Good multi-tasking skills

• Technical expert in related computer applications

• Able to react effectively and calmly in emergencies

1. Telephone interview with Talent Acquisition Manager
2. Interview with Head of Technical Support France

… and welcome to D-EDGE ! :)

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.