The IT Support Role at Primo

As an IT Support Technician, you will play a key role in delivering an outstanding experience to our clients.

You’ll work across a wide variety of topics, with strong operational and strategic impact.

Remote Technical Support

• Provide fast and efficient remote IT support

• Resolve day-to-day technical issues for users

MDM Management

• Administer and monitor mobile device management (MDM) tools

• Ensure device compliance and security standards

Customer Support & Experience

• Understand client needs and continuously improve their experience

• Communicate effectively across different support channels

Application Deployment

• Oversee automatic application deployment

• Ensure proper device configuration for users

Continuous Improvement

• Improve FAQs and internal knowledge base

• Help structure scalable support processes

• You are proactive and enjoy solving complex problems

• You have strong expertise in Google Workspace administration and MDM systems

• You can manage multiple tasks while maintaining high quality

• You communicate clearly, especially in remote support contexts

• English proficiency is a plus (but not mandatory)

1. Intro call with Gaétan (Founder Associate)

2. Technical & culture fit interview with Martin (CEO)

3. Reference call