💪Team :

In the frame of your internship, you will join the Supply team of Click&Boat, a business unit composed of an average of 25 people and divided into markets (France, Italy, Spain & Latam, South-East Europe, and New Markets).

In Click&Boat, there are 3 main operational teams:

• Supply: which deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.

• Sales: which deals with tenants and supports them all along a booking process, from quotations to closing the deal.

• Customer Care: which represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

As part of your missions, you will join the Italian team managed by Xavi, Head of Account Management - Italy, Spain and Croatia, and composed of 2 Account Managers working on the Italian market.

You will also work daily with the other business units of Click&Boat, especially with the Italian Sales, Customer Care, and Marketing teams, to ensure consistency and efficiency in market-related activities.

🚀 Missions:

In the frame of Click&Boat’s high season, we are looking for an Assistant Account Manager to support the Italian Supply team in providing a high-quality service to partners (private and professional boat owners).

With the guidance of Xavi (who will be your direct manager), you will perform the following tasks:

1) Onboarding new partners (80%)

• You will be in charge of onboarding new partners in the Italian market who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.

• The accounts you onboard will be part of your portfolio, the business performances of which you will monitor and be responsible for.

  2) Account Management (20%)

• You will be in charge of developing the commercial relationships with our partners in the Italian market and you will closely follow the booking process, ultimately helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhance their engagement with the platform (answering their questions and doubts related to its use).

You will handle all onboardings on the phone and will then follow-up with the partners via email or messages.

Your objective will be to improve the quality and performance of Click&Boat owners accounts in Italy.

🎉 Why should you join us?

• Concrete experience: you will discover all aspects of the essential role of an Assistant Account Manager, by joining a structured team that will teach you how to deal with different owners and allow you to benefit from extensive training throughout your experience at Click&Boat. You will acquire many soft skills, such as communication and persuasion.

• Broad scope: you will be in contact with a broad range of owners, owning different types of boats, in different destinations.

• Multicultural team: you will be in contact with owners speaking your native language, while being part of an international team, enabling you to daily practice several languages with your colleagues daily.

• Dynamic scale-up environment: you will be able to join a fast-growing company, with high ambitions and ready to become the number one boat rental platform worldwide.

• Superb work atmosphere: you’ll be able to work in a modern coworking based in Poblenou, with big rooftop with view over the Sagrada Familia, and a 20-minutes walk to the beach.

• Competitive salary : 800€ fix gross per month and 200€ gross as monthly bonus based on clear KPIs (bonuses will be received at the end of your internship).

• Perks: 1 day off offered per month, extensive internal training, lunch vouchers (Cobee), gym partnerships (Andjoy), breakfast every Monday morning, afterworks and team building activities offered.

Start: April to end of August 2024

• To be able to communicate with owners, you master both Italian and English (bilingual or fluent level);

•  You have ideally a first experience (internship or student / summer job) in a customer facing role;

• Dynamic and at ease on the phone, you are an excellent commercial;

• You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;

• You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services;

• If you’re interested in Click&Boat product, and in the boating industry it’s of course a plus.

You want to flourish in a growing scale-up and be a part of a young and international team? Join us!