The role :

VIE to be filled as soon as possible – NEW-YORK OR MONTREAL

We are looking for a Technical E-commerce Specialist who will join the Global E-commerce technology department. This position will be responsible for E-commerce Technical Support and maintenance on the Digital E-commerce applications for Clarins.

What you’ll do :

Technical Support

• Provide first level of technical support to markets for the ecommerce ecosystem
• Coordinate and collaborate with internal and external resources via ticketing system
• Providing outstanding, rapid-response technical support
• Escalate unresolved issues if required, while maintaining ownership of issues through resolution
• Monitor and maintain portfolio of domestic and international ecommerce sites
• Maintenance and Management of internal support tools, systems, and related roadmaps

Technical Referent

• Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem
• Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction
• Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe
• Assist in testing updates to existing web applications and perform integration testing for new integrations

Technical Project

• Make the project follow-up of the Technical Integration
• Participate in the design of Technical Integration related to the E-commerce platform
• Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices

You are :

• Fluent in English
• Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
• Demonstrating strong technical acumen for troubleshooting and problem solving
• Able to quickly assess issues and react to changing circumstances and new information.
• Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
• Able to work self-sufficiently and drive brand success

You have :

• Computer Science MS Degree or equivalent
• A first experience working and coordinating directly with E-commerce & CRM business.
• A first experience in operational support in a Content Management System is a plus
• Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
• Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

We have :

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

Profile description:

You are :

• Fluent in English
• Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
• Demonstrating strong technical acumen for troubleshooting and problem solving
• Able to quickly assess issues and react to changing circumstances and new information.
• Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
• Able to work self-sufficiently and drive brand success

You have :

• Computer Science MS Degree or equivalent
• A first experience working and coordinating directly with E-commerce & CRM business.
• A first experience in operational support in a Content Management System is a plus
• Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
• Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d’être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits