What you will do

- Create and deliver a training program for new customer onboarding as well as existing customers.

- Resource for clinically related support cases to provide top-tier customer service

- Collaborate with Customer Success for any sensitive conversations that arise during the Run/Perform phases

- Provide internal training as the resident clinical expert across all functional areas.

Job requirements

- Speak/write French and English fluently

- 1-3 years experience in Cardiology, especially with reading ECGs.  In a clinical setting as a practitioner or supporting practitioners

- 1-2  years of previous experience in software or customer-facing settings is a plus

- Bachelor´s Degree in Engineering, Life-science or another relevant degree, practical experience (ICU, Cathlab, other hospital settings) or MBA a plus

- Excellent interpersonal skills and a passion for working directly with customers

- Ability to manage multiple threads of work, stay organized and keep deadlines

- Strong computer skills, including familiarity with technology infrastructure 

- Ability to collaborate effectively in a cross-functional environment

- Experience working in a global business context and international environment

- Ability to travel/drive