Account Director

Role Overview

As an Account Director, you act as a strategic partner to your clients. You are responsible for providing a clear vision and delivering relevant, high-impact recommendations that address key brand, communication, and digital transformation challenges. A true leader in client relationships, you build lasting trust at the highest level of engagement.

Both strategist and executor, you bridge the gap between client ambition and the agency’s ability to deliver with excellence. You lead complex projects, align teams around a shared vision, drive growth opportunities, and actively contribute to the agency’s influence in a demanding and international environment.

Client Responsibilities

• Build and maintain strong, trust-based client relationships grounded in transparency.

• Communicate with clarity and conviction, especially during sensitive discussions or negotiations.

• Promote client satisfaction by encouraging bold, creative thinking across all stakeholders.

• Represent client needs within the agency to ensure the highest quality, relevance, and consistency of deliverables.

Business Responsibilities

• Work closely with the Group Account Director to implement growth strategies and monitor commercial performance across assigned projects.

• Have a thorough understanding of the agency’s service offerings and develop in-depth knowledge of your clients’ industries to identify new opportunities and propose innovative solutions.

• Oversee the financial aspects of projects: sales forecasting, cost control, billing planning, and profitability management.

Team & People Responsibilities

• Leverage a strong understanding of individual expertise within the agency to build the most relevant project teams and involve the right specialists.

• Promote knowledge-sharing and best practices through regular team debriefs and learning sessions.

• Provide hands-on guidance and coaching to Account Managers and Account Executives, particularly in client management and project execution.

• Lead by example, demonstrating a positive mindset, strong resilience, and effective problem-solving in complex situations.

Project Management Responsibilities

• Assess and clarify client requests, transforming them into clear, actionable, and inspiring briefs in collaboration with strategic planners.

• Own client presentations, ensuring recommendations are clear, compelling, and aligned.

• Manage competing priorities with a solutions-oriented and innovative approach.

• Ensure projects are tracked rigorously and proactively communicate any changes to relevant stakeholders.

• Maintain high quality standards, meeting both client expectations and agency benchmarks.

• Deliver in-depth project reviews based on key performance indicators (KPIs).

• Apply the agency’s project management methods and best practices to provide expert support and effective guidance to junior team members.

• Minimum 7 years of experience in a digital, advertising, or communications agency, with a focus on creative campaigns, brand strategy, and branded content.

• Strong understanding of agency operations, both strategic and creative.

• Solid knowledge of the processes behind campaign and content creation and production.

• Proven ability to understand, manage, and align with client expectations.

• Comfortable managing multiple projects simultaneously, with excellent organizational and prioritization skills.

• Skilled at structuring work: turning a vague brief into a clear list of deliverables and a concrete action plan.

• Able to balance human and process-related challenges: bringing out the best in every team member—including the client—while ensuring methodological rigor in project delivery.

• Fluent English required.